HIMANSHU UMALE - Support Analyst - Cognizant Technology Solutions

Summary

Application Support Analyst,supporting critical Investment platforms. Specialized in incident resolution, root cause analysis, and performance optimization for enterprise systems. Adept at maintaining system uptime, monitoring production environments, and improving operational workflows.Persist understanding in tools like IBM Tivoli, ServiceNow, SQL, AWS, and Linux environment for troubleshooting issues. Experienced in adhering to ITIL best practices in high-pressure environments, ensuring smooth operations and minimizing downtime.

Overview

3

years of professional experience

1

Certification

Work History

Support Analyst

Cognizant Technology Solutions

02.2022 - Current

Client: Wellington Asset Management (Investment Banking & Trading),Department-Operational Data Support Analyst-Investech Operations and Portfolio.
Monitored and maintained enterprise data workflows, ensuring seamless data flow, system uptime, and availability to meet service level agreements (SLAs).
Utilized IBM Tivoli Workload Scheduler to automate and manage batch processes, improving job scheduling efficiency and reducing manual interventions.
Managed incident resolution and performed root cause analysis for critical system Sev1/Sev2 issues, collaborating with different application teams and escalating when necessary to minimize downtime.
Improved data visibility through enhanced reporting systems, enabling stakeholders to access real-time insights and make data-driven decisions.
Spearheaded process optimization by identifying operational inefficiencies and automating repetitive tasks, resulting in significant productivity gains.
Coordinated production deployments, managing the release process, and conducting post-deployment validation to ensure minimal service disruption.
Authored technical documentation for system workflows, incident resolution procedures, and runbooks to improve operational efficiency and facilitate knowledge sharing.
Monitored application and system performance, performing regular health checks and diagnostic analysis to optimize functionality and prevent service interruptions.
Provided second-level technical support by addressing escalated tickets and resolving complex user issues, ensuring adherence to SLA requirements.
Utilized ticketing systems like ServiceNow or JIRA to track and manage incident resolution, problem management, and change requests.
Regularly monitored system performance and initiated proactive maintenance measures to enhance speed, reliability, and stability.
Engaged in problem management, identifying recurring issues, conducting impact assessments, and implementing long-term fixes to prevent future occurrences.

Education

BE -76% - Electrical Engineering

Amravati University

08.2020

HSC - 72.62 %

R.R.Lahoti Science College

Morshi

02.2016

SSC - 84.40%

Shivaji High School

Morshi

03.2014

Skills

Monitoring Tools: IBM Tivoli workload scheduler,ServiceNow, Power BI,AWS,Ignite,Advent Portfolio accounting application
Operating Systems: Linux
SQL
Cloud Platforms: AWS (CloudWatch, S3,EC2)
Core Java
Incident Management
Root Cause Analysis

SLA Management
Process Enhancement
Performance Monitoring
Batch job scheduling
Stakeholders Communication
Change management
Enterprise Operations workflow

Objectives

To obtain a position in a technical environment that will allow me to enhance and expand my knowledge while contributing to the growth and success of the organization.