HIMANSHU VASHISTHA

• Creating integration project plans, in conjunction with the partner, internal resources, and related third parties, for the successful delivery of projects
• Developing and maintaining a comprehensive understanding of all aspects of the company’s APIs and products, as related to the execution of integration projects
• Initiating the project within the company Group, securing resources from the shared pool via established resource request procedures
• Clearly communicating final project plans and delivering technical leadership evaluating the efforts with the tech team
• Acting as a technology “Functional Expert” to the core business group and assist in the resolution of incidents as required
• Providing support to IT OPS / IT DEV teams where needed
• Preparing business docs including Use cases, BRD, FRD, RCA, Mind-maps
• Maintaining visibility on all project efforts through weekly/bi-weekly reporting to key stakeholders

• Acknowledged for bringing in and managing the biggest projects (Catchy & Auto Counsel Market) and for increasing the conversion rate from the leads provided by the BDE and BDM
• Successfully managed the projects for the clients including the major ones like:
• Catchy – Social E-commerce
• Auto Counsel Market – Automobile
• Tawjeed - Medical
• Water Adventure – Water Activities
• Preparing business proposals for the prospective clients and providing subject matter expertise to the leads generated by the lead generation team; setting up milestones and scoping projects to bill client
• Delivering technical leadership while estimating & evaluating the efforts/ schedules
• Managing Business Analysis, preparing use cases for functional requirements and wire-framing for visual requirements
• Effectively preparing process flow using mock-ups; involved in Application UI Configuration as per business requirements
• Managing project through status meetings, weekly reports, identifying risks, and tracking issues
• Establishing business process including Proposal, Review, Approval and eSign, also facilitating requirements with clients, creating training documents for Business Users and Admin

Growth Path:
Jan’17-Feb’18: Functional Consultant
Apr’15- Dec’16: Process Consultant

Significant Highlights:
• Acknowledged for improving efficiency by 40% and lowering costs by 35%
• Successfully delivered the listed projects:

o Warehouse Solution Application
o Chatbot for Customer Service
o Dispatch Automation
o Vendor Management Mobile Application

• Collaborated, facilitated, led, and coached development teams responsible for developing dozens of software products and automated tools to meet business objectives
• Understood process demands and setting up project works for automation accordingly
• Managed the lifecycle of code development, from ideation to sprints to deployment
• Liaised with other management, engineers, team leaders and support specialists on product issues
• Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
• Planned activities such as sales, promotions, coordinating with other department heads as required
• Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
• Managed staff, prepared work schedules, and assigned specific tasks and projects
• Examined the complete workflow of individuals and of teams to improve on their productivity by rectifying the issues
• Worked on different consumer forums to analyse consumer complaints against the organization and getting that resolved
• Adapted new strategies for Brand Management and Image Management across all company marketing initiatives
• Determined staffing requirements, and interviewed, hired, and trained new employees

• Support the sales team with presented opportunities, understanding the customer’s requirements and demonstrating the best use of Solera products.

• Propose best practice use of Solera products, considering the customers workflow and opportunities to integrate our products, providing innovation and value to our customers.

• Document and collect requirements for customer implementations, then own and manage the process, ensuring all operational aspects are covered and sourced, either by completing the installation myself or alongside the appropriate teams eg.; configuration, training, product and development etc.

• To support the commercial targets and ensure prioritization is given appropriately to tasks and customers.

• Manage migration projects with customers to deliver latest technology and products available with Solera. Work within agreed process to ensure all customer documentation stored centrally.

• Support risk management and mitigation throughout the lifecycle of the implementation, ensuring timely communication of any unresolved risks.

• Keep abreast of all technical developments with the Solera systems and the supporting software in use, in particular understanding implications of new releases.

• Research and analyze customer issues and requests. Lead & support all aspects of customer implementations. Define detail project implementation plans. Serve as the lead contact for daily customer interaction and implementation activities.