HIMANSHU VATS
IT BUSINESS ANALYST
New Delhi,DL
Summary
Business Analyst supporting UPI merchant platform operations across production support, incident coordination, and release validation. Partners with business stakeholders, vendor teams, testing teams, and infrastructure teams to keep merchant onboarding, JIRA tracking, and Dynatrace monitoring aligned with service continuity. Strengthens application stability through change request coordination, UAT support, and remediation follow-through for audit and VAPT findings.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Business Analyst (Deputy Manager)
Axis Bank
01.2023 - 08.2026
- Provided application support for UPI Merchant Platform, ensuring smooth merchant operations and system availability.
- Collaborated with business stakeholders, vendor partners, testing teams, and infrastructure teams for implementation of change requests and application enhancements.
- Managed production incidents and coordinated timely resolution to minimize business impact and maintain service continuity.
- Supported merchant onboarding activities including connectivity setup, URL whitelisting, and environment readiness validation.
- Tracked project progress, defect resolution, and release activities using JIRA.
- Participated in UAT and pre-production validation activities to support successful deployments.
- Coordinated release and deployment activities across multiple environments.
- Utilized Dynatrace dashboards to monitor application health, transaction performance, and infrastructure utilization.
- Coordinated remediation of VAPT findings and audit observations to support compliance requirements.
- Acted as a liaison between business stakeholders and vendor teams for API integrations, issue resolution, and application support.
- Engaged with business and project teams to track project progress and operational issues.
- Supported Linux-based application environments and coordinated maintenance activities to ensure system stability.
- Analyzed business processes to identify areas for improvement and efficiency gains.
Education
MBA - IT & Marketing
Swami Vivekanand Subharti University
04-2025
undefined
10-2022
Master of Computer Applications - undefined
G.L. Bajaj Institute of Technology & Management
Greater Noida04-2021
Skills
MS Excel
User Acceptance Testing
Dynatrace
Software Development Life Cycle
JIRA
Functional Specifications (FSD)
As-Is / To-Be Analysis
Application support
Production incident management
Release coordination
Merchant onboarding
Change request management
VAPT & Audit Support
Release & Deployment Coordination
Stakeholder management
Vendor coordination
Environment readiness
Compliance remediation
API integration support
BRD / FSD Documentation
Business Requirements Gathering
User Stories & Acceptance Criteria
Business Process Analysis
Certification
Java Developer Certification Manipal Global Skills Academy
Timeline
Business Analyst (Deputy Manager)
Axis Bank
01.2023 - 08.2026
Master of Computer Applications - undefined
G.L. Bajaj Institute of Technology & Management
undefined
MBA - IT & Marketing
Swami Vivekanand Subharti University