Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Job Profile :
Work Responsibilities:
Timeline
Generic

HIMANSHU VERMA

FARIDABAD

Summary

Dynamic E-Commerce Sales Coordinator with a proven track record at Varun Beverages Limited, adept at enhancing customer satisfaction through effective communication and advanced Excel reporting. Skilled in analyzing feedback to drive improvements, I bring a positive attitude and a commitment to excellence in sales and service coordination.

Overview

9
9
years of professional experience

Work History

E-Commerce Sales Coordinator & MIS Executive

Varun Beverages Limited
Gurugram
01.2023 - Current
  • Maintained accurate sales activity records and generated detailed management reports.
  • Executed follow-up calls with customers to improve satisfaction levels.
  • Updated database of prospective clients, ensuring accessibility of contact information.
  • Analyzed customer feedback surveys to pinpoint areas for improvement and elevate satisfaction.

MIS Executive

PEPSICO India Limited
Gurugram
07.2022 - 12.2022
  • Developed comprehensive MIS reports to enhance decision-making for senior management.
  • Created tables, pivot reports, and charts to facilitate information tracking.
  • Tracked customer service performance through detailed MIS reports to identify improvement areas.

Sales & Service Coordinator

Adroit Control Engineers Pvt Ltd
Faridabad
06.2016 - 06.2022
  • Responded promptly to customer inquiries via phone, email, and other channels.
  • Provided technical support for customer inquiries to enhance satisfaction.
  • Assisted in resolving customer complaints through effective communication.
  • Advised customers on product features, benefits, and usage instructions.
  • Analyzed customer feedback to identify areas for improvement in services.
  • Served as primary contact between company and customers, fostering relationships.
  • Identified improvements in existing sales and customer service processes.

Education

B.Tech. -

Maharishi Dayanand University
Rohtak
01.2017

12th -

School of Open learning
Haryana
01.2014

Diploma - Engineering

Government Polytechnic
Sonepat
01.2014

10th -

C.B.S.E
01.2011

Skills

  • Self-confidence
  • Effective communication
  • Positive attitude
  • Eagerness to learn
  • MS Office proficiency
  • Advanced Excel skills

Languages

Language Known : English & Hindi

Accomplishments

  • Improved the component supply position to help enhance the production by 30%.
  • Fixed min and maximum stock levels for all bought outs to have a smooth supply.
  • Finalized annual contract agreement with various logistics/transport agencies to save on transportation cost and reduced delivery time.

Job Profile :

  • Looking for Premium E-commerce customers like – Amazon, Flipkart, Swiggy, Blinkit, BigBasket, Zepto for Pan India sales
  • Develop a yearly account plan (AOP) to the Pepsi-Cola standard for Global, Regional, and local accounts within the territory.
  • Enhance the Brand visibility, Brand activation. Own the key account management vertical of company.
  • Leverage relationships with buyer teams of various National and regional key accounts, jointly develop sales plans with category teams.
  • Ensuring the growth and development of the people reporting to this position via learning activities and training. Training of people concerned to build MT capability would be a key KPI.
  • Reporting to National Sales manager.

Work Responsibilities:

  • To ensure timely availability of stock.
  • Timely review for stock items to avoid any dead stock for long time.
  • Coordinating with shipping department for timely supplies.
  • Providing material on sites within minimum time by coordination with Purchase department and ensure un-interrupted workflow.
  • Making monthly reports and present to management in review meeting.
  • Discussion on Fill rates and co-ordinate with supplies to improve fill rates.
  • Coordination with the Customers for Purchase Orders, New products listing and Amendments.
  • Interaction with vendors for material availability.
  • To make an assessment report and fill up vendor assessment & selection and approval form.
  • Prepare & maintain Po tracker.
  • Update billing data on daily/weekly basis.
  • Prepare fill rate reports.
  • Analyze sales data and fill rate reports for Root cause analysis on low fill rates.
  • Prepare various Adhoc MIS reports as per management demand.
  • Forecast vs Actual sales analysis.

Timeline

E-Commerce Sales Coordinator & MIS Executive

Varun Beverages Limited
01.2023 - Current

MIS Executive

PEPSICO India Limited
07.2022 - 12.2022

Sales & Service Coordinator

Adroit Control Engineers Pvt Ltd
06.2016 - 06.2022

B.Tech. -

Maharishi Dayanand University

12th -

School of Open learning

Diploma - Engineering

Government Polytechnic

10th -

C.B.S.E
HIMANSHU VERMA