Summary
Overview
Work History
Education
Skills
Accomplishments
Declaration
Timeline
Generic

Himanshu Verma

Business Operations Analyst
Prayagraj

Summary

Accounts Receivable Analyst offering more than 6.5 years of experience in business to business Accounts Receivable functions. Excellent knowledge of billing and collections (Order to Cash) procedures with strong communication skills utilized in resolving customer queries. Ability to work in a high-pressure environment under strict deadlines and time constraints.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Business Operations Analyst

Accenture
05.2021 - 03.2024
  • Worked as an SME for US process in end to end billing to collection (Order to Cash) process.
  • Managed account set up, Invoice generation, billing to client and cash application.
  • Managed communication with customers regarding overdue invoices/unapplied payments via telephone or email.
  • Researched customer queries regarding billing or payment status, communicated resolutions, escalated to claims department and documented outcomes.
  • Maintained records of all transactions within the Receivable including communication received from client regarding overdue invoice and unapplied cash.
  • Allocation of batch IDs received in workflow system to team members.
  • Performed quality check and worked with onshore Team Lead for clarification and re-clarifications finalizing the result on errors marked for business.
  • Developed training materials for new employees related to business operations processes.
  • Provided training to new team members on established procedures related to Order-to-Cash processes.
  • Resolve customers' service or billing complaints by performing activities such as refund of funds and manual creation of invoices.
  • Preparation and Presentation of dashboard/reports to client and offshore management.
  • Review team member's ageing reports, unapplied cash and present to onshore team leader for discussion on weekly call for resolution.
  • Sending minutes of meeting to team members from weekly update call.
  • Assisted in developing project plans for new initiatives or projects related to operations management.

Senior Process Associate

Genpact
05.2017 - 05.2021
  • Worked with Genpact for a US process, which deals with fortune 500 companies in US and aims in premium billing, collection and customer service.
  • Worked with insurance process. Handling end-to-end business which includes billing through system, collection via email, financial research, data reconciliation, customer service, query handling, interaction with clients/payers, application of payment etc.
  • Dealing in Life insurance, Disability Insurance, Accidental Insurance premium billing and collection.
  • Worked as a new hire SPOC, IT SPOC & Mentor.
  • Responsible for preparation of daily/weekly reports for processing and reporting purposes.
  • Brainstorming with team and experts on process updates received from client and circulate accordingly.
  • Took responsibility of preparation and updating the Standard Operating Procedure (SOP) at regular intervals to insure smooth running of business.
  • Trained newly joined team members on complete process flow activities.
  • Manage the team to complete the assigned work within TAT and train them with new updates.

Education

Bachelor of Commerce, India -

Allahabad University
04.2001 -

Intermediate -

Allahabad Inter College
04.2001 -

Secondary School Certificate -

Allahabad Inter College
04.2001 -

Skills

  • Self-confidence, quick learning and adaptability

  • Pro-efficient knowledge of MS Office (MS-Word, MS-PowerPoint, MS-Excel, Outlook etc)

  • Dedication towards the work assigned

  • Ability to work well in both team environment and as an individual contributor

  • Ability to work well in both team environment and as an individual contributor

  • Good knowledge about technology, interest towards new learnings and good customer service & team handling skills

  • Strong verbal and communication skills, Decision making, Time management, Conflict resolution, Self-motivation, Financial Reconciliation

Accomplishments

    Received 'Silver Award' and 'Bronze Award' in Genpact for my hard work and dedication towards the business.

    Received 'Spot Award' for transition of 'Medical Underwriting' report.

    Recognized with 'Bronze Award' in Accenture in Q3 2022 and Q2 2023.

    Received Voice of Customer (VoC) from customer for my proactive approach in resolving their queries.

    Lean ideas for process improvements.

Declaration

I do herby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Timeline

Business Operations Analyst

Accenture
05.2021 - 03.2024

Senior Process Associate

Genpact
05.2017 - 05.2021

Bachelor of Commerce, India -

Allahabad University
04.2001 -

Intermediate -

Allahabad Inter College
04.2001 -

Secondary School Certificate -

Allahabad Inter College
04.2001 -

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Himanshu VermaBusiness Operations Analyst