HIMANSHU YADAV
Assistant Manager, Talent Acquisition
Gurgaon
Summary
Experienced Talent Acquisition Supervisor skilled in sourcing candidates through various channels, including social media platforms and job boards. Demonstrated success in delivering exceptional customer service and effectively managing recruitment teams across diverse industries. Proven track record of identifying top talent and facilitating successful hiring processes. Persuasive professional with a talent for attracting and retaining high-quality candidates.
Overview
14
14
years of professional experience
Work History
Assistant Manager Talent Acquisition
Concentrix
11.2020 - Current
- Utilized hiring tools like HirePro and Workday for end-to-end bulk hiring of FLRs
- Led a team of 10 recruiters, specializing in LCC hiring
- Sourced and screened candidates, developed talent acquisition strategies, and promoted the company’s brand
- Conducted interviews, made final hiring decisions, and designed competitive offer packages
- Implemented programs to reward and retain top talent.
Team Leader
IO Digital
02.2019 - 11.2020
- Managed a team of 15 Customer Service Representatives, exceeding client SLA metrics
- Developed team performance and fostered client relationships
- Handled escalated customer calls and guided agents in premium queues
- Supported end-to-end recruitment alongside operations.
Customer Service Representative
Shuttl
07.2017 - 02.2019
- Provided technical support on company services with a 90% issue resolution rate
- Managed customer queries via phone, email, and chat, focusing on FRT
- Resolved complaints related to payments and routes, and managed CEO & GEO social media escalations
- Contributed to enhancements in the Customer Care Portal and achieved highest customer service ratings.
Customer Service Representative
Munchado
08.2015 - 07.2017
- Assisted customers in placing orders on an online food ordering platform
- Conducted outbound sales calls to New York-based restaurants
- Resolved customer challenges promptly and generated sales leads.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operations Lead
IBM
09.2010 - 04.2014
- Managed IMAC coordination and escalated calls in a B2B blended process
- Promoted to senior technical support executive and handled 100% voice technical processes
- Led operations in sales processes, including piloting processes like Cemex’s Go Live
- Trained team members and ensured process adherence and resolution.
Education
Diploma in International Hospitality Administration - undefined
Merit Swiss Asian School of Hotel Management
OotySenior Secondary - undefined
St. Crispin’s School
GurgaonHigher Secondary - undefined
St. Crispin’s School
GurgaonSkills
Recruiting and interviewing
Staff Management
Decision-making
Employee performance evaluations
Time management
Employee scheduling
Team motivation
Staff supervision
Team leadership
Cost Control
Timeline
Assistant Manager Talent Acquisition
Concentrix
11.2020 - Current
Team Leader
IO Digital
02.2019 - 11.2020
Customer Service Representative
Shuttl
07.2017 - 02.2019
Customer Service Representative
Munchado
08.2015 - 07.2017
Operations Lead
IBM
09.2010 - 04.2014
Diploma in International Hospitality Administration - undefined
Merit Swiss Asian School of Hotel Management
Senior Secondary - undefined
St. Crispin’s School
Higher Secondary - undefined
St. Crispin’s School