HIMANSHU KIRANBHAI ZANZARUKIYA

1.Flight Controller Responsibilities:-

• Pre-Flight Checks
  1. Seating arrangements for:
  - WCHR passengers
  - Passengers traveling with family
  - Infant seating
  - Special assistance passengers
  2. Briefing Ground Handling Agents (GHA) on passenger requirements
  
• Counter Operations
  1. Decision-making on:
  - Excess baggage waivers
  - Resolving customer issues
  2. Coordination with:
  - Reservations team for passenger booking issues
  - Immigration authorities (e.g., Australia, New Zealand) for visa/documentation issues.

To close flight on time.

2.Boarding gate:-

-Verifying boarding passes and travel documents

-Assisting passengers with special needs

-Managing the boarding process efficiently

-Communicating with passengers and crew about flight updates

-Ensuring safety and security protocols are followed

3. Ramp Supervision Responsibilities
1. Overseeing ramp activities:
- Loading and unloading of cargo/baggage
- Cleaning of aircraft cabin
2. Coordinating with crew:
- Managing boarding process
- Ensuring smooth communication
3. Ensuring compliance:
- Following safety procedures
- Adhering to airline protocols

4. Arrival responsibilities:-
1. Meeting aircraft upon arrival
2. Assisting special passengers (e.g., VIPs, passengers with disabilities)
3. Coordinating passenger disembarkation
4. Supporting passengers with:
- Baggage irregularity reports
- Damage bag reports
- Other issues or concerns

5.Administrative Responsibilities:-
1. Managing passenger service fees
2. Conducting safety briefings for Ground Handling Agents (GHA)
3. Preparing and submitting reports (e.g., operational, safety, customer service.

Performed the following duties for Vistara Airlines: -

-Load planning and management

- Weight and balance calculations

- Coordination with ground handling teams

- Preparation of load manifests and documentation

- Ensuring compliance with safety regulations and airline procedures

Load Controller:-
- Qualified load and trim for SpiceJet Airlines on various aircraft types:
- Boeing 737-800, 737-900, 737-700
- Bombardier Q-400
- Freighter aircraft: Boeing 737-700F, 737-800F, Bombardier Q-400F

Dispatch:-
- Coordinated with departments, monitored ATC frequencies, and dispatched flight documents on time
- Calculated Estimated Zero Fuel Weight (EZFW) and collaborated with aircraft captains

Ramp:-
- Managed ground operations to minimize turnaround time
- Oversaw loading/unloading of cargo and baggage
- Coordinated with ground staff to ensure safety and timely dispatch

Baggage Make up Area:-
- Scanning & Loading baggage into designated trollies

- Dispatched baggage trollies to correct flight bays within time limits

Boarding:-
- Made boarding and delay announcements
- Handled irregular operations (IROP) at the gate

Check-in Counters:-
- Checked-in passengers to correct destinations
- Responded to passenger queries

Reservation Department:-
- Created bookings, rescheduled/canceled tickets, and handled cash transactions

Arrival:-
- Created Baggage Irregularity Reports (BIR) and Baggage Damage Reports (BDR)
- Resolved passenger complaints regarding mishandled or pilfered baggage

Lufthansa Airlines Experience:-
1. Check-in: Checked-in passengers, handled documentation, and addressed queries.
2. Boarding: Managed boarding process, verified documents, and ensured smooth departure.
3. Arrivals: Assisted passengers with arrivals, handled baggage issues, and provided support.

4. Reservations:-
- Charging excess baggage fees
- Rescheduling bookings
- Selling new tickets
- Handling Irregular Operations (IROP)
- Managing changes to passenger itineraries

Performed terminal operations duties for Lufthansa Airlines