Salesforce
HIMANSHU CHHABRA
KEY ACCOUNT MANAGER
Bengaluru,KA
Work Preference
Summary
Dynamic Account Manager with over three years of experience in the fintech sector, specializing in revenue growth, product adoption, and client retention for high-value enterprise accounts. Proven track record includes a 10% quarterly revenue increase and a 25% enhancement in product adoption through effective engagement and training initiatives. Expertise in Salesforce and HubSpot, coupled with strong contract negotiation skills, supports the management of client relationships and ensures exceptional customer satisfaction. Committed to delivering tailored solutions that align with client needs, fostering long-term partnerships while driving business success.
Overview
4
4
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
ACCOUNT MANAGER
PINELABS
01.2024 - Current
- Delivered quarterly revenue growth in enterprise accounts, adding over ₹200 million to Gross Transaction Value.
- Improved product adoption by 25% within three months, via client training and onboarding.
- Led a five-member team on deployment initiatives, streamlining workflows, and achieving 20% higher efficiency.
- Elevated NPS from 45 to 60 by implementing structured follow-ups and engagement programs.
- Achieved 100% client retention over the past 18 months by building strong relationships, and delivering consistent value.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
KEY ACCOUNT EXECUTIVE (PAYMENT GATEWAY)
PHONEPE
02.2022 - 01.2024
- Acquired 50 or more high-value corporate accounts, contributing ₹500K in annual revenue growth.
- Increased market share by 4% through strategic prospecting and tailored solutions.
- Collaborated with product, compliance, and engineering teams to reduce critical incidents to fewer than five per quarter.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
- Maximized revenue potential by upselling additional products or services to existing clients.
Education
MBA - Sales & Marketing
Universal Business School
Mumbai 04.2020 - 05.2022
BBA - General Management
Jaipur National University
Jaipur 04.2015 - 05.2018
Skills
Strategic account oversight
Accomplishments
- Achieved 80% higher revenue by introducing Aggregator model to non aggregator merchants.
- Collaborated with cross functional team in the development of customized MPR for one of the biggest client. Which reduced their manual intervention by 90% in reconciliation.
Certification
Strategic Leadership and Management Training - Jan 2025 to Feb 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
SQL
Microsoft tools
Jira
Lusha
Tableau
Timeline
Strategic Leadership and Management Training - Jan 2025 to Feb 2025
01-2025
ACCOUNT MANAGER
PINELABS
01.2024 - Current
KEY ACCOUNT EXECUTIVE (PAYMENT GATEWAY)
PHONEPE
02.2022 - 01.2024
MBA - Sales & Marketing
Universal Business School
04.2020 - 05.2022
BBA - General Management
Jaipur National University
04.2015 - 05.2018