Himanshu Gour
Business Analyst
Jaipur
Summary
Business Analyst with 6+ years of experience in business process analysis, ERP systems, project delivery, and digital transformation initiatives. Experienced in collaborating with stakeholders to gather requirements, optimize business processes, and deliver technology solutions that improve operational efficiency and business performance.
Skilled in NetSuite ERP, Jira Service Management, Robotic Process Automation (RPA), Power BI, Quality Assurance, User Acceptance Testing (UAT), and project coordination. Proven ability to manage projects from requirement gathering through implementation, working closely with business users, developers, and leadership teams to ensure successful delivery.
Strong background in Finance and Accounting systems, process automation, workflow design, documentation, and reporting solutions. Passionate about leveraging technology, analytics, and automation to streamline operations, improve decision-making, and support business growth.
Overview
7
7
years of professional experience
Work History
Business Analyst
APCO Holdings LLC
Georgia, US
09.2023 - Current
- Collaborate with business stakeholders across Finance, Accounting, Operations, and Insurance functions to gather, analyze, and document business requirements for system enhancements and process improvements.
- Lead end-to-end project activities, including requirement gathering, solution design, stakeholder coordination, development support, testing, deployment, and post-go-live support.
- Partner with NetSuite developers to translate business requirements into functional specifications, ensuring solutions align with organizational objectives and operational needs.
- Support NetSuite ERP initiatives, including OneWorld implementations, workflow enhancements, saved searches, reporting improvements, CSV imports, and process optimization projects.
- Drive process automation initiatives through RPA technologies by identifying manual processes, documenting automation requirements, and collaborating with development teams to implement scalable solutions.
- Design and manage Jira workflows, request forms, automations, approval processes, and project tracking boards to streamline business operations and improve governance.
- Create comprehensive project documentation, including Business Requirements Documents (BRDs), process flows, user stories, test cases, UAT plans, release documentation, and training materials.
- Coordinate User Acceptance Testing (UAT), validate system functionality, and ensure successful delivery of solutions that meet business requirements and quality standards.
Business Analyst
Mobzway Technologies LLP
06.2019 - 04.2023
- Monitored clients requirements and online sources for development of games.
- Resolved non-technical problems, improved operations and provided good client support to continue the flow of operations.
- Worked with different countries client and handover them as per requirement.
- Coordinated with development team for implementing the discussed process and passes to testing team after thoroughly operating each section of games to deliver module on time.
Quality Analyst
Mobzway Technologies LLP
03.2018 - 06.2019
- Created and revised procedures, checklists to reduce error disputes while functioning game play.
- Implemented test scripts and test cases for smooth testing of application.
- Maintained quality assurance documentation for bug-free delivery of game application to clients.
- Coordinated with business analyst on daily basis to get feedback form client to improve the service and quality of testing for increasing productivity.
Customer Service Representative
Siddhi Vinayak Telelink Pvt Ltd
Jaipur
03.2014 - 07.2014
- Provided compensation support to UK based customers for their injuries.
- Responded to customer requests for services when they asked and coordinated them with solicitor.
- Offered advice and assistance to customers, paying attention their special needs or wants.
Education
Master of Computer Applications -
Gyan Vihar
Jaipur 07.2015 - 05.2018
Bachelor of Computer Applications -
Maharishi Arvind
Jaipur 06.2012 - 05.2015
Skills
Project Management
Accounting
NetSuite
Workflow Automation
Financial Analysis
OneWorld
Microsoft Power BI
Data Visualization
Finance & Insurance
Jira
Jira Service Desk
Team Leadership
Release Management
Robotic Process Automation (RPA)
Technical Documentation
Hobbies
Swimming
Table Tennis
Riding vehicles
Timeline
Business Analyst
APCO Holdings LLC
09.2023 - Current
Business Analyst
Mobzway Technologies LLP
06.2019 - 04.2023
Quality Analyst
Mobzway Technologies LLP
03.2018 - 06.2019
Master of Computer Applications -
Gyan Vihar
07.2015 - 05.2018
Customer Service Representative
Siddhi Vinayak Telelink Pvt Ltd
03.2014 - 07.2014
Bachelor of Computer Applications -
Maharishi Arvind
06.2012 - 05.2015