Himanshu S Hasabnis
Technology Support Specialist
Pune
Summary
To obtain a challenging role in the corporate world with a dynamic organization that enables me to utilize and enhance my skills and experience. PROFESSIONAL PROFILE: Corporate Finance and Banking and Finance professional with over 5 years’ experience in Finance & Accounting in Business outsourcing sectors. Currently working in the capacity of Senior Accountant - Operations, wherein take care of IP Configuration team and Order Remediation Team activities, training, identification of error and resolution of errors and escalations. Excellent analytical & communication skills coupled with self-motivation and a willingness to work with teams in fast paced, demanding environments. Possess keen understanding of Underwriting, Credit File Amendments, Process Enhancement and Order Remediation. Customer oriented approach and time-bound work ethics helps achieve and exceed targets, setting example in the organization for peer groups to emulate.
Service-focused PMO role bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Technology Support Specialist
Infosys BPM Ltd
Pune
05.2019 - Current
- Manage the project communication plan within the project - coordinating communication
- Across different project team members and relevant stakeholders
- Supporting PM with required project admin/coordination (POs budgeting, scheduling, etc.)
- Manages and maintains project repositories, all project information, governance approvals etc
- Promoting efficiency, cost-saving, and improvement to processes
- Responsible for the project timeline, resources allocation, budget control
- Responsible for identifying needs and allocating the appropriate resources to meet project deadlines
- To Manage and control project revenue and PL forecast
- To Collect inputs and prepare weekly and monthly status reports as required
- To Prepare run book and cost sheet and accrual reports
- To Establish and maintain close working relationships with internal and external stake holders.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Created job files for each project and maintained current data in each file.
- Kept corporate and client information confidential, adhering to data safety measures.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Developed and implemented project plans and budgets to ensure successful execution.
Assistant Accountant
Spark NZ Telecommunication
07.2016 - 04.2018
- Account Payable/SAP
- Manage Invoice processing
- Reconciled Vendors Accounts
- Ensure accurate inputs and prompt payments
- Work with Client and Vendors to resolve disputes and ensure that services are not interrupted
- Ensure that all monthly closing activities are accurately completed on time
- Joined, ; Underwriting, Scrutinizing, Credit File Amendments, Cash to Order, Account Receivable, and Customer Reconciliation for UK base Client.
07.2015 - 04.2016
- Underwriting
- Scrutinizing the application for pay monthly contracts and accordingly allocating credit limit to maintain the quality output as per company guidelines
- Ensuring proper follow-up with the Sales and Operation Team’s Manager for underwriting approvals on regular Intervals; interacting with Managers at different level for various types of queries
- Analyzing each aspect of application to track the fraud trends in the market
- Providing guidance to company in ascertaining genuineness of application with support of documentary evidence or different aspects of applications
- Identifying risky business & client with their credit history with various companies
- Training & Development
- Providing floor support to new hires during their OJT (On job training) within the progression to build process knowledge, reduce TAT and achieve team as well as individual goals
- Developing need-based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency
- Mentoring the new team members to come up the learning curve
- Credit File Amendments
- Analyzing customer's credit-file related queries against the activities on his account and if required, making the necessary amendments on customer's credit file
- Responding to customer with proper justification for the action taken on his query related to credit file
- Communicating with customer through mails and calls.
New Wave Enterprises
10.2012 - 11.2013
- Bank Reconciliation
- Monthly base audit
- Day-today accounting activities.
Ventri
03.2011 - 07.2012
- Check all internal controls of various field of company
- Compliance audit
- Monthly base audit
- Checking analysis of Batch Manufacturing and Packing Reports
- Monthly Sales Analysis
- Awards and Recognitions:
- Received the Extra Miler Award for learning the Process before time, managing New Hire
- Awarded as Rising star within a year from joining for having excellent process knowledge within short span of time
- Received end customer's appreciation for the good customer service
- Also awarded with the ISTAR award receiving end customer's appreciation for the good customer service and for helping process to meet SLA and Quality as per client's requirements.
Education
B. Com - undefined
Yashwantrao Chavan Open University
B. Com - undefined
Savitribai Phule University
SSC -
SSC - Maharashtra Board
Seth Dagaduram Katariya High School 06.1998 - 03.2004
HSC - Accounting
HSC – Maharashtra Board
Late P B Jog Junior High School 06.2004 - 04.2006
Skills
Proficiency inMS OfficeCurrent and Permanent Address53/3 Pradnya Park “Pradnya Deep” Building – C Flat 48, Kothrud Pune 411038
Presentation ability
Schedule Management
Project Management
Dependable and Responsible
Analytical and Critical Thinking
Affiliations
Attended: Project Management Training is ongoing.
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Contributed to a reduction in operational costs of 80%.
Certification
ProjectManagement] License - [C.No: info/CAPM/2023-24/034]
Timeline
ProjectManagement] License - [C.No: info/CAPM/2023-24/034]
08-2023
Technology Support Specialist
Infosys BPM Ltd
05.2019 - Current
Assistant Accountant
Spark NZ Telecommunication
07.2016 - 04.2018
07.2015 - 04.2016
New Wave Enterprises
10.2012 - 11.2013
Ventri
03.2011 - 07.2012
HSC - Accounting
HSC – Maharashtra Board
06.2004 - 04.2006
SSC -
SSC - Maharashtra Board
06.1998 - 03.2004
B. Com - undefined
Yashwantrao Chavan Open University
B. Com - undefined
Savitribai Phule University