Himansu Bawari
Nainital
Summary
Seasoned Assistant Chief Housekeeper with a decade of experience leading multicultural housekeeping teams in luxury environments. Proven track record in enhancing guest satisfaction through meticulous housekeeping operations and compliance with industry standards. Committed to delivering exceptional service and fostering a motivated team culture.
Overview
10
10
years of professional experience
Work History
Assistant Chief Housekeeper
Viking Ocean Cruises
06.2025 - Current
- Led and supervised a multicultural housekeeping team of cabin stewards, assistant cabin stewards, and Custodials, ensuring timely coverage of guest staterooms, suites, corridors, pantries, and public areas.
- Conducted daily pre‑shift briefings and assigned sections to staff, improving on‑time service starts and shift coordination.
- Performed routine inspections of passenger cabins, corridors, pantries, and lockers during morning and evening shifts; documented deficiencies and ensured corrective actions were completed and reported to the Executive Housekeeper.
- Managed special cleaning programs including curtain cleaning, carpet shampooing, furniture sanitation, and shower head sanitation to maintain shipboard hygiene standards.
- Controlled inventory and par levels for all lockers and working areas; prepared weekly supply requisitions and coordinated store pickups and distribution to ensure uninterrupted service.
- Oversaw safe handling and use of chemicals and equipment, delivered on‑the‑job training, and enforced VOC, USPH, environmental, fire, and chemical safety policies.
- Scheduled and coordinated team assignments for day and night shifts, supervised baggage delivery/collection, and supported crew recognition and performance management activities.
- Prepared for and participated in USPH and regular ship inspections, maintained up‑to‑date logs, and ensured all housekeeping areas met regulatory and company standards.
- Collaborated with maintenance and hotel operations, reporting and tracking maintenance issues to expedite repairs and enhance guest satisfaction.
- Managed personnel administration tasks including performance reviews, disciplinary actions, MLC compliance, and documentation to sustain a professional, motivated housekeeping team.
Assistant Housekeeper
Explora Journeys
03.2023 - 03.2025
- Supervise the day- to-day cleaning and maintenance of all areas assigned to housekeeping.
- Inspect all designated areas, ensuring guest satisfaction; using provided various check lists/by area.
- Assist with preparation of work schedules for Housekeeping personnel.
- Provide scheduled training to assigned crew with emphasis on job specifications and techniques.
- Proved training regarding USPH and OPRP standards.
- Conducting PH inspections and Cabin inspections as per schedule.
- Coach and evaluate subordinates.
- Inventory and control all housekeeping consumables in assigned area.
- Handle guest special requests and complaints and report them to the Chief Housekeeper.
- Conduct training related to all areas of the housekeeping, ensuring employee product knowledge needed to perform assigned duties.
Suite Cabin Host
Virgin Voyages
01.2020 - 06.2022
- Suite Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.
- Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
- Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
- Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner.
Hotel Manager
Alcott Town Planner
08.2018 - 03.2019
- Meet every guest upon Check-in and check-out.
- Direct and with immediacy responds to guest issues/queries/concerns.
- Check for preventive maintenance.
- Accountable for the P&L of the Hotel.
- Check for the Inventory and maintain proper par stock.
Cabin Steward
Norwegian Cruise Line
02.2016 - 03.2018
- To provide guests at all times with friendly, personalized housekeeping service.
- This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms while providing the guests an outstanding service.
Education
Hospitality and Hotel Administration -
Indian Institute of Hotel Management
01-2014
Tourism Management -
Indra Gandhi Open University Delhi
01-2014
Skills
- Team management
- Inventory control
- Guest relations
- Performance evaluation
- Staff training
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability
Hobbies and Interests
- Hospitality
- Tourism
- Fitness
- Books
References
- Sanjay Singh, Assistant Housekeeping Manager, Explora Journeys, sanjay.chandel86@yahoo.com, +393761328986
- Anthony Kamau, Residence Manager, Explora Journeys, Anthonykamau07@yahoo.com, +254 707 150514
Ship Pre Opening Experience
- 2017, Norwegian Jade, Marseille, France
- 2020, Scarlet Lady, Genoa, Italy
- 2023, Explora 1, Malfolcone, Italy
- 2024, Explora 2, Genoa, Italy
Timeline
Assistant Chief Housekeeper
Viking Ocean Cruises
06.2025 - Current
Assistant Housekeeper
Explora Journeys
03.2023 - 03.2025
Suite Cabin Host
Virgin Voyages
01.2020 - 06.2022
Hotel Manager
Alcott Town Planner
08.2018 - 03.2019
Cabin Steward
Norwegian Cruise Line
02.2016 - 03.2018
Hospitality and Hotel Administration -
Indian Institute of Hotel Management
Tourism Management -
Indra Gandhi Open University Delhi