Himansu Patnaik

Outline:

Merpay Inc. is the mobile payment service for parent company Mercari Inc, is the largest C2C company in Japan. It believes in Building trust for a seamless society. Together with Mercari, it created an ecosystem offering new kinds of distribution, selling, buying, and credit services. With Merpay users can pay 2.34 Million stores in Japan. Was responsible of the Bank platform team owning the system interfacing with Japanese banks and payment gateways. It basically the “Gateway” for financial institutes for Mercari group of companies. It caters the services like Bank service handling fund recharge, user payout, partner payout and top up services.

• Bank Service : Responsible for bank related activities for customers like Bank account management, bank transfer and fund recharge to customer’s wallet.
• User Payout : This service enable customers to withdraw their balance to their bank account.
• Partner Payout: This service enables Merpay payment partners to get the money in their bank accounts.
• Top Up Service : This service enable users to top up their wallet from Bank ATM machines.

Role & Responsibility:

• Be the interface between the product owners, the development team and other cross-functional partners and built appropriate technical solutions to meet the business requirements.
• Was responsible for planning and carrying out short/mid-term strategies for the Cash I/O team based on the broader organizational strategy.
• Accountable for planning and execution of team OKRs.
• Accountable for technical incidents and coordinated with stakeholders as a representative across teams
• Performed mid-year and annual reviews, goal setting and performance measurement.
• Fostered an environment of psychological safety, encouraging members to voice opinions, ensuring failure analysis is focused on the process and not on individuals
• Collaborated with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of engineering talent into the engineering division.
• Led cross-functional teams of engineers, quality assurance engineers and [Type] designers in development of products and resolution of product defects.
• Mentored junior developers and engineers through onboarding process and long-term team contributions.

Outline:

Rakuten Ichiba is world’s 5th largest marketplace and one of Japan’s largest e-commerce in Japan. Browsing & Purchase History services are the major contributor in making GMS (~15%) of overall Ichiba marketplace GMS.

• Browsing History service is being used for recording shopper’s web tracking activities and showing back to shoppers recently browsed Items/products , recently search keywords. (Traffic : 20K(during super sale) by 40 million+ monthly active user)
• Purchase History service used to showing order history of shopper along with other important details like shipping status , review etc. (used by 20 million+ monthly active user)
• Inquiry History service is used by merchants and shoppers to communicate on product inquiries and subsequent resolution.
• R-coupon service is used by merchants for creating coupon for providing discount on selling items in Ichiba.

Role & Responsibility:

• Service Ownership & Accountability for high scale E-commerce services (~ 20,000 QPS) for 5+ years used by 40 million+ monthly active user and contributing ~15% of overall GMS
• Managed Engineering team of (30 members – Dev, SRE, QA, PJM) and fostered a work culture of One team with Service Ownership mindset.
• Took the accountability of the overall health of the products we responsible, and predictability of the deliverables of my team.
• I was point of contact for engineering escalations for my products / services and represent the engineering team to the senior leadership.
• Be the interface between the product owners, the development team and other cross-functional partners and built appropriate technical solutions to meet the business requirements.
• Program managed strategical initiatives like enhancing shipping tracking user experience, browsing history system transformation to microservice architecture.
• Besides managing services , demonstrated great people management skill making it one of very consistent and successful team in the organization.
• Performed mid-year and annual reviews, goal setting and performance measurement.
• Collaborated with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of engineering talent into the team.

Outline:

Disclosure system was developed with Polaris’s pioneer product Intellectflow. This system enabled branch office to create Disclosure Request (Workitem) and introduces it in the system for full disclosure. The Workitem then processed through a highly complex workflow process getting it routed to various queues using a thin client (Web-Based) utility. As the part of processing, the system need to communicate with a mainframe system (ATOLAS) to capture the customer related information through MQ servcie and a web-service to capture the disclosure related information. With this implementation an extensive MIS system with complex SQL queries were build to adhere to applicable disclosure laws in Japan.

Role & Responsibility:

• Successfully led the team in STP Workflow (BPM) system Implementation on schedule.
• Efficiently handled the post production system stabilization and production support.
• Achieved High customer satisfaction Index throughout the project phases.
• Exemplary team management throughout the product implementation, system enhancement and service ownership.
• Managed end to end development, deployment and system support projects in Java,J2EE with peak team size of 20 FTEs.
• Responsible for production support projects for multiple global customers.
• Responsible for customer interfacing and service management for multiple Online Banking system projects.

Instrumental in starting the business in Japan from zero.

Learnt a new business technology, XBRL - eXtensible Business Reporting Language within a short span.

Functioned as the Single Point Contact for the Japanese customers.

Exhibited marvelous team management efforts.

Efficiently handled the entire system design and implementation.

Acted as technical mentor for other team members.

Customer Interface for project requirements, implementation and deployment.