Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

HIMA SURYA VAMSI CHINTALA

Hyderabad,Telangana

Summary

Detail-oriented and proactive Custom Software Engineer Analyst with over 2 years of experience at Accenture, specializing in Java-based application support, incident resolution, and service delivery within strict SLA constraints. Recognized for strong technical problem-solving abilities, effective collaboration, and a commitment to continuous improvement. Seeking to leverage my expertise in Java, cloud platforms, and agile development to contribute to innovative energy solutions.

Developed meticulous problem-solving skills and technical expertise in collaborative, fast-paced environment. Successfully managed and executed software development projects, demonstrating analytical thinking and adaptability. Seeking to transition into new field where these transferrable skills can drive impactful results and innovation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Custom Software Engineer Analyst

Accenture
12.2022 - 05.2025
  • Collaborated with cross-functional teams including developers, QA engineers, and product managers to engage in technical discussions, share insights, and drive effective solutions to complex software issues.
  • Diagnosed and resolved Java-related incidents across development, testing, and production environments, ensuring timely fixes in alignment with SLA commitments and minimizing downtime.
  • Managed service requests and incident tickets using ITSM tools (e.g., Jira, ServiceNow), maintaining accurate documentation and consistently achieving SLA performance benchmarks for response and resolution times.
  • Led the rapid resolution of high-priority technical issues, leveraging logs, debugging tools, and root cause analysis to maintain application stability and enhance customer satisfaction.
  • Contributed to continuous improvement initiatives by identifying recurring issues, proposing long-term fixes, automating routine support tasks, and collaborating in post-incident reviews to optimize support processes and system performance.
  • Managed client teams in various workflows to organize over five applications.

Education

Bachelor of Technology - Mechanical

Vignan Institute of Information Technology
Vishakapatnam
05.2022

Skills

  • Languages & Tools: Java SE, C (Basics), HTML, AWS
  • IDEs: Visual Studio, Eclipse
  • Operating Systems: Windows, Linux
  • Troubleshooting and resolution
  • Database management
  • Service now
  • Android Studio

Certification

  • Certified in Java
  • Certified in Python

Awards

Received the ACE Award for Best Employee of the Month.

Timeline

Custom Software Engineer Analyst

Accenture
12.2022 - 05.2025

Bachelor of Technology - Mechanical

Vignan Institute of Information Technology

Similar Profiles

CREATE PROFILE
HIMA SURYA VAMSI CHINTALA