Himesh Rana
Delhi
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Multi-talented professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
7
7
Certifications
Work History
Medical Director
Swasthayu Welllness Center
04.2022 - Current
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
- Educated patients and families on benefits of healthy diet and adequate exercise.
- Diagnosed and treated patients suffering from chronic conditions.
- Maintained confidentiality of patient information according to federal guidelines and regulations.
- Met with patients to discuss medical histories and current complaints.
- Administered specialized treatment for multiple patients daily.
- Monitored patients' conditions and progress to reevaluate treatment.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Participated in continuing education and professional development to enhance expertise and skills.
Hospital Administrator
Babycare Mother & Child Hospital
09.2021 - 04.2022
- Handle administrative tasks, such as budgeting, human resources, and maintaining supplies
- Foster an environment that can provide necessary and quality health care at maximum profit
- Determine budgets, order and receive supplies, administer payroll and benefits, and distribute regular communications
- Keep up with relevant health care laws, technology, and standards, and represent the organization at external meetings.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Acted as liaison among governing boards, medical staff and department heads.
- Developed and expanded scientific research programs.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Maintained up-to-date information in electronic medical records software.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
National Manager Scientific Services
Baidyanath
04.2021 - 09.2021
- Observe and track competitor prices, campaigns, and new product launches
- Ensure good market share of the products under portfolio
- Provide hands-on support through field working with sales and marketing team
- Design unique specific campaigns to achieve maximum market share and help penetrate the market
- Design product brochures, literature, and labels
- Travel widely to work in the field with sales and marketing team across the assigned geographical region
- Design advertisements for medical magazines, conferences, and journals
- Develop successful marketing campaigns and own their implementation and execution
- Produce valuable and engaging content for sales and marketing team
- Build strategic relationships and partner with key industry players, agencies, and vendors
- Measure and report performance of marketing campaigns
- Provide and arrange product training sessions for sales and marketing team
- Find new products and present project reports and feasibility.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
Manager Scientific Services
The Himalaya Drug Company
08.2016 - 04.2021
- Brand building and brand promotion through client meet programs, scientific sessions, events, brand building activities, and campaigns in coordination with the sales team
- Identify, build rapport, liaise, and follow up with Key Opinion Leaders (KOLs)
- Analyze ROI and quantify business increase on a periodical basis
- Initiate and assist in conducting Promotional Clinical Trials (PCT).
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Dy Head Operations and Quality
Santom Multi-Speciality Hospital
12.2014 - 08.2016
- Oversee front office, communications, mediclaims, empanelment, admission and transfer department
- Coordinate with floor managers and monitor daily collections and outstanding
- Coordinate and guide summary section to complete the discharge process
- Coordinate in purchase and stores
- Coordinate with biomedical engineer for problem tracking and servicing
- Event management
- Submit MIS reports
- Coordinate with physiotherapy in home visiting and revenue collection
- Committee roles and responsibilities
- Statutory implementation
- SOP and manuals
- Forms and formats documentation
- Active medical record review
- Incident reporting
- Credentialing and privileging documentation
- Training
- HIC protocols
- Communications with NABH.
Resident Medical Officer
Ujala Cygnus Sonia Multi Speciality Hospital
02.2014 - 12.2014
- Worked with professional approach with all patients, staff, and visitors
- Proficiently worked within my level of experience and competence
- Received hand-over report on patients from the alternative Medical officer when commencing duty
- Established consultant communication.
Education
MBA - Hospitality Administration And Management
Swami Vivekanand Subharti University
Meerut, U.P. 09.2016 - 09.2018
Bachelors of Ayurvedic Medicine And Surgery - Ayurvedic Medicine
University Of Delhi
07.2007 - 12.2013
Bachelor of Physiotherapy - Physiotherapy
Guru Gobind Singh Indraprastha University
07.2003 - 07.2007
Skills
Project manager supervisionPatient care services coordinationOrganized managerial styleHospitality servicesAnalytical/Scientific SoftwareEffective managerial techniques
Resource Allocation
Strategic Planning
Documentation and Reporting
Data-Driven Decision-Making
Reporting Management
Critical Thinking
Financial Reporting Coordination
Service Utilization Improvements
Process Implementation
Health and Safety Compliance
Inventory Management
Program Administration
Process Improvement
Certification
04/01/20, Lean Six Sigma Black Belt
Timeline
Medical Director
Swasthayu Welllness Center
04.2022 - Current
Hospital Administrator
Babycare Mother & Child Hospital
09.2021 - 04.2022
National Manager Scientific Services
Baidyanath
04.2021 - 09.2021
MBA - Hospitality Administration And Management
Swami Vivekanand Subharti University
09.2016 - 09.2018
Manager Scientific Services
The Himalaya Drug Company
08.2016 - 04.2021
Dy Head Operations and Quality
Santom Multi-Speciality Hospital
12.2014 - 08.2016
Resident Medical Officer
Ujala Cygnus Sonia Multi Speciality Hospital
02.2014 - 12.2014
Bachelors of Ayurvedic Medicine And Surgery - Ayurvedic Medicine
University Of Delhi
07.2007 - 12.2013
Bachelor of Physiotherapy - Physiotherapy
Guru Gobind Singh Indraprastha University
07.2003 - 07.2007