Hina Das

Billing and Brokerage -Account Receivables and Payables

• Managing monthly issue of Receivables invoices for Futures.
• Monthly reconciliation for Options,Futures and Commodities.
• Analyzed client feedback and identified areas for improvement in the existing processes.
• Reviewed completed work to verify consistency and accuracy.
• Performed root cause analysis of problems within the process and proposed corrective measures.
• Maintained a comprehensive database of all process documentation, logs, and records.
• Conducted regular audits to verify compliance with quality control standards.
• Led training sessions for team members on new processes or updates to existing ones.
• Drafted standard operating procedures that comply with regulatory requirements.
• Planned and led team meetings to review and communicate new and ongoing priorities.
• Recruited new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved client inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with team members to review performance and priorities and provide feedback.
• Prepared monthly reports on accounts payable status and aging analysis.
• Worked with internal team to resolve billing disputes in a timely manner.
• Resolved billing issues by applying knowledge and completing in-depth research.
• Conducting monthly calls with the Client presenting the monthly volume,updates and issue to be highlighted.
• Preparing monthly MBR,QRS.

Brokerage Billing

• Independently managing Equity America Brokerage fee processing by liaising with the Business heads and Traders.
• Responsible for setup /amend and maintain a list of brokers SSI details in the system by liaising with the internal AIP team for smooth processing of payment.
• Generate weekly and monthly reports to highlight the pay-outs and issue if any to the Business heads.
• Cross-trained on Bonds and Repos reconciliations for EMEA and Asia brokerage fee processing.
• Setting up calls with the Brokers with regards to issue facing with the payables invoices while reconciling and understanding if concern from their end .
• Working closely with the traders for approval and issue in trades.

Global Money Market

• Responsible for settlement of Money Market trades payments within respective currency cut-offs .
• Confirmations of money market trades including matching of SWIFTS(320).
• Tracking and monitoring the mailbox and sending response within the TAT.
• Handling queries related to Processing/Settlement /confirmations.
• Cross training on the activity.

Key Achievements

• Streamlined payment process by creating checks which helped in reducing the errors.
• Built collaborative relationship with the offshore for smooth processing .

Global Derivatives Services

• Responsible for Reconciling and investigation of Position,dividend,cash and valuation for CFD trades.
• Meeting day to day timelines of deliverables to Fund Accounting to ensure the MTM valuation for the underlies are captured correctly in the system.
• Co-ordination with the onshore team with migration of new process and updating the SOP with the same .
• Assisted client incase of any queries and issues.

Key Achievements

• Independently Migrated process and completed comprehensively within the timelines .

Analyst -Data Input team

• Managing the data input process including checking of the booking system Reuter Review,OMI,and Email processing which included handling of 4 mailboxes.
• Manually processing the deal and coding as per MO request.
• Monitoring the queues and ensuring the SSI's are received for all the clients prior to the currency cut-offs.
• Preparing the cross training plan for the smooth flow of work and creating a back up.
• Ownership of conducting team work plan,meeting and providing the feedback on the on going training.

Key Achievements

• Independently managed and led the team with all new joiners in absence of Team leader and Process Manager .
• Creating SOP's ,checklist,and the process flows to reduce human dependencies and develop more control in the process.
• Perform supervisory checks to ensure all queues are processed within the TAT and queries are kept minimum to nil.
• Handled process with no backlog and zero error.

Retail processing

• Processing SWIFT MT103 messages for Retail and Corporate clients for North America region.
• Liaising with the Front offices, Middle Offices and Sales desks to ensure timely booking and resolution of client queries.
• Handling client’s queries and ensuring quick resolution by liaising with respective desks in a timely manner.
• Investigation on MT103 and MT299.

Key Achievements

• Independently handling of the process of MT103 for Asia and EMEA clients in just 3 months.