Hina Ssarin

Delivery in Infrastructure, Core banking projects , Security and incidents management

• Develop , define and execute detailed Project plans, including timelines, budgets and resource allocation.
• Implemented and deployment : Oversee the configuration , customization and integration of Finacle Core banking system to provide successful ( UAT , SIT) and Manage Finacle upgrade, migration activities.
• Plan and execute the system go -live and post implementation support
• Recommend and implements risk mitigation solutions as approved and as appropriate
• Work in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project
• Developing an evaluation method to assess program strengths and identify areas for improvement
• Managing a team with a diverse array of talents and responsibilities
• Identify process improvement and process change opportunities and interpret business impacts
• Responsible for driving Defect Prevention CSAT improvement, Quality Tele-monitoring and process improvements based on historical data analysis and trending
• Taking care of Incident Management, Change Management and all infrastructure delivery function
• Adhere to follow compliance & Security in the ISG Domain so bank will not be affected by any malfunctions
• Liaised between IT supplier, Vendors and business users to ensure escalations were addressed and resolved within agreed service levels
• Taking care of all Resource Management, Risk Management activities to drive the IT Operations successfully
• Audit company business plans and offering input on more efficient ways to complete certain processes
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
• Implemented risk management framework, mitigating potential threats to project success and company operations.

• Creating and managing long-term goals, developing a budget and operating plan for the program
• Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work, Liaise with business and IT partners on release scheduling and communication of progress
• Work with project manager to establish end-to-end project plan and approach, contribute to business case
• Developing an evaluation method to assess program strengths and identify areas for improvement
• Identify process improvement and process change opportunities and interpret business impact
• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
• Implementing and managing changes and interventions to ensure project goals are achieved
• Liaised between IT supplier, Vendors and business users to ensure escalations were addressed and resolved within agreed service levels
• Delivered and lead key metrics and tasks which improved and delivered stability for customers as well as leading best practice efforts within the same environments
• Chaired Process/ Project Governance call with the Client (CIO’s) and Management to understand customer’s business roadmap, business needs and challenges along with the project inputs and performance of the Delivery in BAU
• Worked closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project
• Mapping client’s requirements; functioning as the single point of contact for delivery; assisting in developing, implementing and transitioning, customizing Processes in line with the guidelines specified by the client
• Conducted Overall Service Review of the Entire policy and process for Customers
• Audit company business plans and offering input on more efficient ways to complete certain processes
• Collaborate with stakeholders and conduct Workshops (As Required) to establish improved process, implementation, and communication and training plans

• Maintain the project with the help of Project charter and delivery on time
• Budgeting and forecasting and share the billing to the client on monthly basis
• Daily interaction with the client for the status of the project and deliverables
• Managing project planning with the define deadlines into to deliver the projects
• Creating business requirements and SOW documents for the project with clear expectation of the client
• Coordinate and work with the stakeholders for better engagement
• Working on JIRA, Azure Devops MS – Office and MS-Project for planning and scoping

• Company Overview: European bank for Research and Development
• Managed Projects and Large Programs independently
• Knowledge and experience of working on diverse business models and team models with their Pons and Cons
• Hands on with MS-project, MS-Excel and familiarity with other Management tools
• Infrastructure domain knowledge – Transition and Transformation projects or experience in delivery of technologies projects
• Understanding of contracts and bid management through to development of SOW’s highly desirable
• Set and manage project expectations ensuring all applicable functional areas engaged on the project
• Co-ordinate and work with different stakeholders, contractors where applicable
• Ensure Resource allocation in the team and manage the resources as per project requirements
• Effectively working on proposed designs models which can be delivered to meet target service levels and performance indicators
• Tracking the project in the appropriate tools and upload all the necessary documentation for the controller prospective and to represent the several aspects
• European bank for Research and Development

• Company Overview: Bangalore
• Process re-engineering for a Capital Markets project (Murex ODC) for leading French bank after understanding the requirements from onshore team and client
• Played a role of a supervisor for an offshore development team and making sure that delivery is on track throughout the timeframe
• Managing stakeholder’s expectations and converting their expectation in to change requests after analyzing the impact of the change
• Helping project manager to estimate the efforts, creating a project plan and setting up dependencies
• Assist project teams to mobilize quickly and consistently by gathering and interpreting client PMO requirements and tailoring documents as required (process documents, business case, plans, job aids)
• Requirement gathering and converting it to deliverable after deciding of acceptance criteria
• Support complete Product development cycle for various reporting solutions provided to the projects
• Coordinate all program-level measurement and reporting; aggregate and publish inputs from financial management, quality management, value measurement, resource management, individual projects, etc.
• Actively participated in defining overall program governance requirements, such as Issue and Risk Management, Change Control, Resource Management and program quality management
• Engaged in communicating with clients with e-mails and calls to get the information about supply chain, BCP, CSR
• Incident reporting & Management(JIRA)
• Bangalore

• Company Overview: Noida
• Gather and compile data required for presentation as well as prepare presentation documents/material for the Management
• Engage client to gather business requirements and ensure alignment with development teams (Vendor)
• Exception in ticketing tool used is Service Now
• Create a Statement of Work using requirements such as scope, processes, alternatives, and risks
• Provide access to the user as per their roles & responsibility
• Follow up with Procurement Team for the Purchase Order for Third Party (bill payment)
• Coordinate with Vendor and the Client (Internal) for Work Order and Change Request
• Perform project closure activities including billing confirmation and tracking of man hours for all involved resources and hand the support over to operations and document lessons learned
• Preparing Weekly/Daily/MOM’s Dashboard
• Facilitate monthly meetings with clients to document requirements and explore potential solutions
• Coordinate and oversee project assignments with appropriate staff and/or vendors
• Coordinate with Vendor for governance
• Administrative assistance with data gathering & analysis for internal & external audit
• Monitoring the volume of Incidents & Ticket, Incident resolution, pending Incidents, complaints, and escalations
• Noida