Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hina Verma

Adelaide

Summary

Experienced marketing and sales leader with a proven track record in driving team success through strategic planning, effective communication, and a customer-centric approach. Over the years, I've cultivated a skill set that encompasses leadership, data-driven decision-making, and innovative problem-solving. Ability to foster strong client relationships, coupled with a deep understanding of market dynamics, has led to consistent revenue growth. Thrive in aligning marketing and sales efforts, leveraging data analytics to optimize strategies and exceed performance goals. With expertise in digital marketing, negotiation, and team management, Passionate lead and inspire teams and team members to deliver impactful results in the dynamic world of marketing and sales.

Overview

14
14
years of professional experience

Work History

Head of Sales & Marketing

University18
09.2020 - Current
  • Leading a Team size 100-150 People.Handeling the Online Sales and Admission process of State Government Universities
  • Meeting with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintaining relationships with customers and clients and establishing a smooth flow of dialogues and processes between the Company and the Clients
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Evaluateing performance against goals and implemented appropriate development plans.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.

Admission Manager

North Cap University
05.2019 - 08.2020
  • Handled a Sales Team of 35- 40 Members
  • Trained the employees on different counseling methods ,ways to deal with a fresh mind and their parents
  • Interviewed potential students in person and by phone before potential acceptance.
  • Helped develop and implement improved curricula, modernizing classroom instruction.
  • Integrated technology into instructional processes to support student success.
  • Increased the Number of admissions with focusing on quality of sales.
  • An unwavering commitment to a sales-driven approach that fuels growth and fosters lasting success

Admission Coordinator

School Of Inspired Leadership
10.2015 - 04.2019
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Coordinated interviews with prospective students to assess academic qualifications and other criteria.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Assisted with creation of marketing plans to attract prospective students.
  • Implemented strategies to increase student recruiting, engagement and retention.

Banking Officer

HDFC BANK
01.2010 - 09.2016
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Education

Master in Computer Application - Computers

CMJ University
Manipal
03.2012

Bachelors in Computer Application - Computers

Lyallpur Khalsa College
Jalandhar
04.2006

Skills

  • Leadership and Team Management
  • Strategic Planning
  • Communication
  • Market Analysis
  • Customer-Centric Mindset
  • Data Analytics
  • Relationship Building
  • Problem Solving
  • Goal-Oriented
  • Digital Marketing
  • Time Management

Accomplishments

  • Revenue Growth: Led a marketing and sales team that achieved consistent revenue growth in all the companies that i worked for. Current started with online sales of 25 lac and at present it is 1.50 crore every month
  • Strategic Initiatives: Orchestrated successful strategic planning that resulted in steady growth of sales and brand visibility.
  • Client Relationships: Developed and nurtured strong client relationships, resulting in year on year renewal of contracts.
  • Team Development: Mentored and guided team members, resulting in growth in sales improvement in their performance metrics.
  • Digital Transformation: Championed digital marketing strategies that led to increase in online engagement and conversions.
  • Cross-Functional Collaboration: Led cross-functional collaboration between sales, marketing, and product teams, resulting in the successful launch and delivery of Products.
  • Recognition and Awards: Received recognition from the company and client for outstanding sales and marketing performance and leadership.
  • These accomplishments highlight my ability to drive revenue, foster team excellence, and contribute significantly to the growth and success of marketing and sales initiatives.

Timeline

Head of Sales & Marketing

University18
09.2020 - Current

Admission Manager

North Cap University
05.2019 - 08.2020

Admission Coordinator

School Of Inspired Leadership
10.2015 - 04.2019

Banking Officer

HDFC BANK
01.2010 - 09.2016

Master in Computer Application - Computers

CMJ University

Bachelors in Computer Application - Computers

Lyallpur Khalsa College

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