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Hina Imran Ukay
Administrative Officer & Instructor
Mumbai,MH
Summary
Enthusiastic Administrative Officer with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
Languages
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Coding Instructor
Whitehat Education Technology Private Limited
Mumbai, Maharashtra
10.2019 - Current
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Applied innovative teaching methods to encourage student learning objectives.
Hourly Paid Office Staff & Venue Supervisor
British Council Dammam
Dammam, Eastern Province
05.2011 - 04.2019
- Venue staff Database management and Documentation.
- Planning procurement and allotment of over 200 venue staff and examiners for different exams product for effective delivery of services.
- Recruitment and induction of Venue staff and Examiners.
- Training and performance evaluation of Venue staff as per performance standards and policies.
- Handling grievances and queries of Venue staff and Examiners and promptly addressing for resolution.
- Scheduling and maintaining Venue staff and Examiners' data on BOSS.
- Providing technical support to APTIS team
- Worked flexible hours; night, weekend, and holiday shifts.
Examination Assistant
British Council Dammam
Dammam, Eastern Province
06.2013 - 01.2014
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details and secure dispatch to Cambridge.
- Scheduling over 100 Invigilators and verification of claims
- Registration of private and school candidates for CAIE
- Correspondence with Cambridge and School coordinators in Eastern Province.
- Led and effectively managed School exams during peak exam time for Eastern Province.
- Helped accommodate students with disabilities or special needs for alterations to test administration
Education
MBA - Finance
Sikkim Manipal University
Gangtok, India 10.2010 - 10.2012
Bachelors of Commerce - Computer Applications
Alagappa University
Karaikudi, India 04.2008 - 04.2010
Skills
Test administration
Security Monitoring
Planning and Coordination
Flexible & Adaptable
Written Communication
Computer proficiency
Contingency Planning
Time management
People management and Accountability
Software
Javascript coding
Microsoft Office
Timeline
Coding Instructor
Whitehat Education Technology Private Limited
10.2019 - Current
Examination Assistant
British Council Dammam
06.2013 - 01.2014
Hourly Paid Office Staff & Venue Supervisor
British Council Dammam
05.2011 - 04.2019
MBA - Finance
Sikkim Manipal University
10.2010 - 10.2012
Bachelors of Commerce - Computer Applications
Alagappa University
04.2008 - 04.2010