HINAM TECHI TARA
Arunachal Pradesh
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
The Oberoi New Delhi
02.2023 - 06.2024
- Promoted loyalty programs to encourage repeat business.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Ensured compliance with hotel policies and procedures.
- Encouraged customers to provide feedback on their stay experiences.
- Maintained accurate records of all transactions within the hotel software system.
- Processed payments for room charges, taxes, and other incidentals as required.
- Provided guidance to new team members on how to perform tasks correctly.
- Provided assistance to guests throughout their stay.
- Assisted guests with check-ins and check-outs in a timely manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Guest Service Assistant
Marriott International at Faifield by Marriott
Dehradun
01.2022 - 01.2023
- Provided assistance with check-in and check-out processes, including verifying guest information and collecting payment.
- Updated guest profiles in the computer system with pertinent information related to their stay at the hotel.
- Resolved customer complaints promptly and professionally.
- Coordinated room assignments based on availability and special requests from guests.
- Greeted guests upon arrival, established rapport and provided hospitality services.
Traniee
TAJ FALAKNUMA PALACE
Hyderabad
09.2021 - 02.2022
Education
Bachelor degree - Hotel Management
UIHMT Group of Colleges
Dehradun12-2023
Govt. Secondary school Darlong Seijosa
Arunachal PradeshEkalavya Institute
ItanagarSkills
- Reservation Management
- Report Preparation
- Reservation Processing
- Basic accounting
- Product Sales
- Payment Processing
- Cash handling experience
- Financial Transactions
- Guest Orientation
- Computer Skills
- Reservation Management System
- Complaint Handling
- Guest Relations
- Data Entry
- Concierge support
Activities
- Part of TAJ wellness week during my training period at TAJ FALAKNUMA PALACE Hyderabad
- Participated at 101 table service also known as 'Brigadier Service'
Personal Information
- Date of Birth: 02/06/2001
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the details mentioned above in my resume are correct to the best of my knowledge and belief. I bear the responsibility of any error or mistake in the data if occur in the future.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Korean
Beginner
A1
Timeline
Guest Service Representative
The Oberoi New Delhi
02.2023 - 06.2024
Guest Service Assistant
Marriott International at Faifield by Marriott
01.2022 - 01.2023
Traniee
TAJ FALAKNUMA PALACE
09.2021 - 02.2022
Bachelor degree - Hotel Management
UIHMT Group of Colleges
Govt. Secondary school Darlong Seijosa
Ekalavya Institute
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