HINDU S

Bangalore

Summary

Customer-focused professional with progressive experience from Customer Experience Agent to SME and team supervision roles in U.S. operations. Expertise in escalation management, team coordination, and performance improvement. Seeking a dynamic role that allows me to drive customer satisfaction, operational excellence, and team success.

Overview

years of professional experience

Work History

Customer Experience Agent / SME-UPS (USA Process)

Conduent

Bengaluru, India

03.2025 - 04.2026

Provided customer support for shipment tracking, delivery issues, and claims.
Promoted to handle supervisor escalation calls.
Acted as SME supporting new hires and resolving floor queries.
Managed a team of 20 agents, ensuring KPI and quality compliance.

Loan Advisor

Axis Bank

Bengaluru

01.2024 - 03.2024

Participated in regular team meetings, contributing valuable insights toward process enhancements.
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Educated clients on various mortgage products, empowering them to make informed decisions about their financial futures.
Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.

Education

B.com -

Bangalore North University

01.2024

Pre- University -

Department of Pre University

01.2021

SSLC -

01.2019

Skills

Teamwork
Training experience
Problem-Solving Skills
Financial planning

Leadership
Escalation management
Loan processing
Team management

Languages

English

Telugu

Kannada

Disclaimer

I do hereby declare that the above information is true to the best knowledge. Finally I request to concerned authorities to provide me a chance, I can prove the best of myself. I shall ever be thankful and grateful to you.

Timeline