Hindumathi T
CHENNAI
Summary
Dedicated Customer Service professional, Experienced Administrator and Executive Assistant with excellent management and organization knowledge, bringing knowledge in database management and office management to handle tactical day-to-day administrative matters and to work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s and personal goals. Proven as an efficient executive in different Industries with successful results. Extremely organized and attentive to detail. Effective team player with interpersonal, communication & presentation skills. Ability to communicate well with people of diverse backgrounds & levels of authority.
Overview
16
16
years of professional experience
3
3
Language
Work History
Executive Secretary
Dvara KGFS, Services Private Limited
11.2021 - Current
- Has been in existence since June 2008
- Dvara KGFS works to maximize the financial well-being of every individual and every enterprise by providing complete access to financial services in remote rural India by setting up a goal and network of branches in remote rural areas that offer a range of financial products to its customers
- Dvara KGFS currently operates in the states of Tamil Nadu, Odisha, Uttarakhand, Jharkhand, Chhattisgarh & Karnataka serving individual customers and enterprises in remote rural areas.,
- Job Profile:
- Executive Secretary to the Chief Executive Officer
- End to End calendar Management Of CEO
- Supporting the Chair in ensuring the smooth functioning of the Management Committee
- Guest Management
- Travel Management
- Maintaining board and committee records and administration
- Communication and correspondence
- Organizing and distributing messages.
Executive Secretary
VCare Group of Companies
07.2020 - 11.2020
- VCare is India's leading beauty & wellness brand, committed to deliver skin and hair solutions for men and women
- VCare Trichology (Hair) clinic is the first Trichology clinic established in south India. The clinic is promoted by the eminent trichologist, Ms E.Carolin Praba Reddy.
- Job Profile:
- Executive Secretary to the Chief Operations Officer
- Supporting the Chair in ensuring the smooth functioning of the Management Committee
- Conducting day to day meetings and circulating MOM
- Handling issues with in all departments & corresponding with relevant teams to resolve the same
- Travel Management
- Maintaining effective records and administration
- Communication and correspondence
- Organizing and distributing messages
- Documenting financial information
- Implementing administrative procedures.
Senior Business Administrator/Trainer
A Suit That Fits
Chennai
04.2015 - 05.2019
- A Suit That Fits was UK’s topmost online Bespoke Suit makers with studios around London in multiple locations and the production unit in Nepal
- Job Profile:
- Process Trainer
- In charge of backend and business operations
- Sole responsible for production of suits, shipping and delivering etc
- Handling suit dispatches of customers for their appointments and home deliveries
- Follow up on production & shipping invoices managing a record of payments given
- Updating customers on the arrival of their garments and booking them in for appointments
- Handling inbound and outbound customer calls & follow up with Customers Issues
- Maintaining complete list of garments that needs to be produced as per time lines and instruct production accordingly
- Handling customers and production queries via Email by responding to them within 24hrs
- Maintaining alterations report and helping them by ordering the items needed from production to perform alterations
- Managing and blocking the appointments in studios as per the availability of style Advisor’s
- Planning shipments during holidays from production and from warehouse to customers
- Requesting fabrics for production as per the requirement.
Front Office Executive
Rakindo Developers Pvt Ltd
Chennai
01.2012 - 04.2015
- Rakindo is a coming together of Rakeen, UAE
- Rakindo India's truly international master planners and developers are focused on introducing life spaces characterized by nature, golf courses and lifestyle
- It’s, in effect, expansive housing infrastructure and civic development underlined by opulence with projects in Coimbatore, Kumarakom & Chennai
- Job Profile:
- Front Office activities, Employees Attendance and leave management
- Managing incoming calls and routing them to the respective Departments
- Maintaining and Processing admin expense, vendor bills, employees mobile bills and their personal calls deductions
- Handling all mobile service & usage issues
- Following up with payments of Admin vendors & record maintaining of payments made
- Handling orders of official seals, stationeries, Housekeeping materials etc,
- Maintaining Employees ID cards & Visiting cards invoices and ordering the same as per requirement
- Maintaining admin vendor’s list, their contact details & following up on their AMC.
Front Office Executive/Acting Secretary to CTO&CFO
Sun Network
Chennai
12.2010 - 01.2012
- CTO & CFO
- Sun TV Network, India's largest media Conglomerate has power packed Thirty Three TV
- Channels with the reach of more than 95 million households in India
- Sun TV Network's channels can be viewed in 27 countries including U.S.A, Canada, Europe, Singapore, Malaysia, Srilanka, South,
- Africa, Australia and New Zealand
- Job Profile:
- Organizing meetings, scheduling appointments and taking care of the reception
- Maintaining records of visitors and sending reports on day to day activities
- Managing incoming calls and routing them to the respective Departments
- Played an intern role of a Secretary to the CTO & CFO.
Customer Service Executive & Escalation Help Desk
Sutherland Global Services
10.2007 - 03.2009
- Sutherland Global Services Is a COPC certified premier provider of integrated solutions and a major player in the BPO Industry with nineteen offices across the globe.
- SGL provides Industry standard technical support and customer services for many fortune 500 companies
- Job Profile:
- Handling escalation calls and ensuring first call resolution
- Sending coaching to team leads for the respective agents based on the feedback received from customer. Teaching agents.
- Providing service for QuickBooks Customers, one of the largest selling accounting software’s in the US; product of Intuit INC
Education
Bachelors’ degree - Business Administration
Arunachal University of Studies
Higher Secondary Education -
Council Of Secondary Education Mohali
Skills
Relationship building, Documentation and notes
Timeline
Executive Secretary
Dvara KGFS, Services Private Limited
11.2021 - Current
Executive Secretary
VCare Group of Companies
07.2020 - 11.2020
Senior Business Administrator/Trainer
A Suit That Fits
04.2015 - 05.2019
Front Office Executive
Rakindo Developers Pvt Ltd
01.2012 - 04.2015
Front Office Executive/Acting Secretary to CTO&CFO
Sun Network
12.2010 - 01.2012
Customer Service Executive & Escalation Help Desk
Sutherland Global Services
10.2007 - 03.2009
Bachelors’ degree - Business Administration
Arunachal University of Studies
Higher Secondary Education -
Council Of Secondary Education Mohali
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