Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hirak Sarkar

Hyderabad

Summary

Dynamic operations leader with a proven track record at Tech Mahindra, driving process automation and enhancing operational efficiency. Skilled in stakeholder management and employee engagement, I successfully completed multiple Kaizen projects, significantly improving customer satisfaction and team performance through targeted coaching and innovative problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Ops Manager

Tech Mahindra
08.2023 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Completed 6 Kaizen projects
  • Helped in finance optimization

Team Leader

Unisys
05.2022 - 08.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Shift Lead

HCLTech
08.2020 - 04.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Executive

Wipro
08.2016 - 08.2020
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Education

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Maulana Abul Kalam Azad University Of Technology
06.2016

Skills

  • Standard operating procedures
  • Operational excellence
  • Scheduling management
  • Software knowledge
  • Forecasting
  • Workforce planning
  • Cost reduction
  • Stakeholder management
  • Key performance indicators
  • Cross-functional coordination
  • Employee engagement
  • Customer service
  • Problem-solving
  • Employee relations and conflict resolution
  • Planning and implementation
  • Team leadership
  • Project planning and development
  • Decision-making
  • Operational efficiency
  • Organizational management
  • Management
  • Maintaining compliance
  • Employee motivation
  • Superb time management skills
  • Client relations
  • Customer relationship management
  • Operations management
  • Project leadership
  • MS office
  • Budget development and management
  • Customer relationship management (CRM)
  • Risk management

Certification

ITIL V4 Foundation

Timeline

Associate Ops Manager

Tech Mahindra
08.2023 - Current

Team Leader

Unisys
05.2022 - 08.2023

Shift Lead

HCLTech
08.2020 - 04.2022

Executive

Wipro
08.2016 - 08.2020

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Maulana Abul Kalam Azad University Of Technology

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Hirak Sarkar