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HIRAL NAIK
Program Manager / Senior Project Manager
Mumbai,MH
Summary
A goal-oriented professional with 17 years of experience and a strong background in supporting client organizations by delivering digital solutions across multiple industry domains and geographies. Results-driven and innovative leader with excellent team management abilities.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Program Manager / Senior Project Manager
Atos Global IT Solutions & Services Pvt Ltd.
Mumbai, MH
11.2017 - Current
- Initiated, planned, managed, and delivered complex projects on ServiceNow platform
- Managed implementation for both shared instances and dedicated instances with various integrated systems
- Successfully implemented DevOps culture, resulting in 15% increase in productivity, resulting in increased customer satisfaction
- Identified and managed program risks (i.e., risk related to technology, resources , requirements)
- Created and implemented best practices, processes and procedures ensuring alignment with business processes
- Applied Organizational Change Management principles and practices to effectively manage changes
- Managed ServiceNow patch upgrades and major upgrades end to end from planning and supporting execution until platform is stable after upgrade (Releases – i.e. Kingston, London, New York, and Paris)
- Led resource and capacity management process for the program
- Led QA team along with test automation team
- Driving continuous improvement initiatives within the program
Process Automation Analyst & Project Manager
Atos Global IT Solutions & Services
Mumbai, MH
01.2016 - 11.2017
- Analyzed business and systems to automate them using MS .NET / BizTalk / ServiceNow
- Proposed, Designed and managed implementation and QA of various business processes related to Account Management
- Analyzed data to identify opportunities for improvement
Project Manager / Scrum Master
Capgemini Consulting
Mumbai, MH
01.2010 - 01.2016
- Managed multiple business application development and process automation projects based on .NET, SharePoint and Epi Server for clients across geographies and using different methodologies
- Led delivery of client projects by initiating and planning projects, managing scope, schedule, engagement financials, quality, client relationships, team members, risks and issues
- Coached and guided project team on Agile processes and practices as Scrum Master and helped in delivering quality product for Care Homes, which was rolled out in 37 counties
- Managed and ensured engagement of stakeholders including end-customers, internal functions, multiple vendors, team members and management
Architect / Service Delivery Manager
Capgemini Consulting
Mumbai, MH
02.2008 - 01.2014
- Application Management engagement for a US customer; involved designing and developing new BizTalk and .NET solutions to automate business processes, 24x7 production support and enhancing existing solutions
- Handled Service transition from another US based vendor and trained offshore team
- Managed Service Delivery with perfect customer satisfaction score throughout the engagement after several challenges in the first six months
- Led team in managing Incidents, Problems, Change, Configuration, Capacity, Knowledge and Releases
- Handled escalations and managed team
- Tracked and reported SLA compliance and other Metrics, i.e. Utilization, ticket backlog, CR backlog, effort variance, defect density
- Handled client and front-office communication, weekly status reporting and monthly service review (MSR)
Lead Developer
Hexaware Technologies
Mumbai, MH
02.2006 - 08.2007
- Worked as a lead developer on development of solutions based on .Net, BizTalk, VBA technologies
.NET developer
TechShastra (I) Pvt. Ltd
Mumbai, MH
03.2005 - 02.2006
- Worked as .NET developer on solution to automate order management for US based chain of restaurants
NET Developer
DotInfosys
Surat, GJ
12.2003 - 03.2005
- Worked as .NET developer on Real estate solution development project
Education
Master of Computer Applications -
South Gujarat University
Bharuch, GJ 01.2001 - 01.2004
B.Sc. - Computer Science
South Gujarat University
Bharuch, GJ 01.1998 - 01.2001
Skills
Project / Program Management
Agile Scrum Master / SAFe and Waterfall
Business Process Management
Business Process Automation
Business Analysis
Service Delivery Management
Stakeholder Management
Risk Management
Financials Management
Additional Information
- Received accolade for successfully managing major ServiceNow upgrade on multiple Atos platforms in 2020
- Accolade for effectively managing a complex DevOps team at Atos in 2019 and spot award in 2018
- Project star for leading the first and complex offshoring projects at Capgemini in 2008
Certification
Project Management Professional (PMP)
Interests
Travelling
Timeline
Program Manager / Senior Project Manager
Atos Global IT Solutions & Services Pvt Ltd.
11.2017 - Current
Process Automation Analyst & Project Manager
Atos Global IT Solutions & Services
01.2016 - 11.2017
Project Manager / Scrum Master
Capgemini Consulting
01.2010 - 01.2016
Architect / Service Delivery Manager
Capgemini Consulting
02.2008 - 01.2014
Lead Developer
Hexaware Technologies
02.2006 - 08.2007
.NET developer
TechShastra (I) Pvt. Ltd
03.2005 - 02.2006
NET Developer
DotInfosys
12.2003 - 03.2005
Master of Computer Applications -
South Gujarat University
01.2001 - 01.2004
B.Sc. - Computer Science
South Gujarat University
01.1998 - 01.2001