Hiral Parikh

• Implemented best practices for effective communication between customers and internal teams.
• Conducted regular check-ins with customers to assess their progress.
• Generated monthly performance reviews highlighting successes, challenges, and action items.
• Monitored customer accounts to identify opportunities for improvement.
• Built reports tracking key performance indicators and presented insights to stakeholders.
• Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.

• Managing team of delivery leads and account managers
• Coached delivery teams to take accountability for delivery, risk and issue management.
• Developed team environment to support engagement and high performance.
• Refined and organized delivery processes for IT manpower fulfillment.
• Worked on delivery strategies as per need of criticality of roles.
• Managed performance reviews with delivery team members.
• Involved in account mining and mapping
• Point of contact for escalation
• Building connects with C level executives
• Building account strategy and action plan for growth and revenue
• Focus and prioritize client management and relationship
• Responsible for targets across clients and year on year revenue along with head count
• Worked closely with internal teams to deliver on high-profile, complex projects.
• Majorly managed clients- PWC,Target,VMware,Netapp,Amazon & E&Y

• Responsible for Permanent staffing solutions for IT-product, services and RPO engagement model for clients
• Involved in end to end fulfillment resource plan for RPO
• Development of effective recruitment plans for successful RPO model
• Stakeholder management for RPO clients and demand generation
• Managed full-cycle recruiting processes for managerial and executive-level positions.
• Weekly connect with onboarded RPO resources
• Maintaining Weekly RPO resources report and review
• Effective escalation management
• Rate negotiations and collections from client
• Achieved assigned target for Quarter
• Worked with management to create performance measurement and employee development
• Planned and executed motivational events for RPO resources
• New account acquisition-Segen
• Majorly managed clients-Tata elxsi(RPO), Quest Global,Segen, Telus International, Solugenix, Plintron, Lycadigital and many more

• Heading team of account managers and delivery leads
• Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
• Establish excellent understanding with the clients, enabling relationship management and client satisfaction
• Involved in rate negotiation and escalation management
• Guided team on resolving discipline issues and employee grievances.
• Organized special company and team-building events to increase employee collaboration, trust and communication.
• Investigated, arbitrated and resolved employee complaints and issues.
• Facilitated regular meetings with employees to discuss and develop plans to positively influence workplace relationships.
• Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
• Collaboration with internal and external stakeholders
• Experienced in handling multiple client’s escalations/issues
• Awarded as PC Winner for two consecutive years and over achieved yearly gross profit margins.
• New client acquisition-Reckitt Benckiser and HGS
• Majorly managed clients-Conduent, CME,Aptiv, Reckitt Benckiser and HGS

Job Responsibilities:

• Worked as an Account Manager for Client IBM
• Managing a team size of 15 recruiters aligned to work for requirements from IBM
• Sourced new opportunities to introduce products and services to potential customers.
• Negotiated rates and closed agreements to maximize profits.
• Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
• Resolved customer complaints by offering creative solutions.
• Effectively managed client escalations
• Managed client-IBM

• Worked as an Account Manager for Client IBM
• Managing a team size of 10 recruiters aligned to work for requirements from IBM
• Built and maintained productive relationships with customers and internal partners.
• Acted as main point of contact in matters relating to client concerns and needs.
• Was responsible for the account mapping & account mining
• Responsible for Accounts receivables and invoicing.
• Adherence to the program/processes, and reporting to the Senior Management.
• Maintaining accurate financial & data reporting.
• Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
• Managed client-IBM

• Assisted with recruitment initiatives by interviewing and talent sourcing as per business requirement
• Developed recruitment updates to review trends, competitive intelligence and talent demographics.
• Conducted background checks and orientation, coordinating new employee onboarding process.
• Developed incentives to drive employee retention and improve work culture.
• Researched and analyzed recruitment data to provide detailed statistical reports.
• Worked cross-functionally to optimize efficiency and execute on HR business processes.
• Provided essential support to address individual HR needs of employees.
• Developed and implemented personnel guidelines and procedures to update personnel policy manual.
• Organized special company and team-building events to increase employee collaboration, trust and communication.
• Conducted exit interviews, quickly completing necessary employment termination paperwork.
• Suggested promotions and wage increases according to employee performance.
• Handled employee discipline and termination to address policy infractions.

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