Travelling
Hiral Patel
Captain-Sales
Mumbai
Summary
Enthusiastic working woman and a mother, eager to contribute to team success through handwork, attention to the detail and excellent organisational skills. Clear understanding of sales & marketing along with regular office administrative tasks. Motivated to learn, grow and bring my best to the table.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Captain- Sales
CricHeroes
Mumbai
05.2017 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Public Relations Officer
Devashish School
Ahmedabad
05.2009 - 05.2012
- Handled admissions, parents, vendors and other front office responsibilities.
- To converted inquiries into admissions
- Maintaining data of students and parents in Vidyalaya software for the ease of use and taking school records from totally offline to online for better handling
- Successfully implements 'XSEED' syllabus by creating awareness among parents and contributing in creating resource lab for the same.
- Coordinated with various vendors and service providers for all school's events throughout the year
- Writing and uploading all the details about events on school's website
- Did various engagement activities with parents and teachers along with taking feedbacks and implementing new processes based on that.
- Produced and distributed internal and external communications.
Asst. Unit Manager
Mphasis
Ahmedabad
11.2006 - 11.2008
- Leading a team of 15-20 agents for the inbound process of Bharti-Airtel- Gujarat circle.
- Improved operations through consistent hard work and dedication.
- Managed team of employees and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Providing guidance to my team members for reaching to the next level.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
Education
BBA - Business Administration
Som-Lalit Institute of Business Management
Ahmedabad 06.2001 - 04.2004
No Degree - Office Administration Studies
Ahamedabad Management Association
Ahmedabad 04.2001 -
Skills
Direct sales
Strategic sales knowledge
Excellent communication
Event management and coordination
Problem solving
Interests
Reading
Listening to music
Learning new skills
Timeline
Captain- Sales
CricHeroes
05.2017 - Current
Public Relations Officer
Devashish School
05.2009 - 05.2012
Asst. Unit Manager
Mphasis
11.2006 - 11.2008
BBA - Business Administration
Som-Lalit Institute of Business Management
06.2001 - 04.2004
No Degree - Office Administration Studies
Ahamedabad Management Association
04.2001 -