SAP, Dynamics 365, Telly, Yardi, Oracle, Zendesk, Salesforce
Hiral Pawar
Accounts Receivable Specialists
Vadodara,GJ
Summary
Accounts receivable specialist with 5+ years of experience supporting finance and business-critical applications including SAP S/4 HANA FICO, Accounts Payable, Accounts Receivables, GL, and CRM systems. Strong background in Vendor Management, Ticket management, financial process troubleshooting, and data integrity. Experience in working with global stakeholders, documenting MSA, SOPs and ensuring high customer satisfaction through timely issue resolution.
Overview
6
6
years of professional experience
Work History
Accounts Receivables Specialist (O2C)
Viking Cloud
10.2025 - Current
- Act as the first point of contact for internal users regarding AR-related service requests and incidents.
- Process and support ACH, credit card, lockbox, and bank statement transactions.
- Monitor AR aging, identify overdue accounts, and coordinate follow-ups across stakeholders.
- Resolve invoice discrepancies, payment issues, and customer queries within the SLA timeline.
- Maintain accurate documentation, payment records, and audit trails.
- Prepare status reports on unsolved tickets, receivables, and payment progress.
- Support process improvements by identifying recurring issues, and standardizing responses.
Accounts Payable Co-Ordinator (P2P)
Kroll India
05.2024 - 08.2024
- Supported business-critical finance applications for accounts payable operations.
- Managed full-cycle AP processing, including invoice verification, PO matching, and posting in Microsoft Dynamics 365.
- Handled service requests, discrepancies, and vendor issues through structured resolution processes.
- Created and maintained SOPs, process documents, reports, and presentations.
- Coordinated with internal and external stakeholders to resolve AP incidents efficiently.
- Supported month-end closing, reconciliations, and audit requests.
- Ensure data accuracy and integrity across financial systems.
Finance Executive
Collabera Digital
07.2022 - 02.2024
- Provided application and process support for AR, AP, invoicing, PO, expense reports, and payroll.
- Acted as a liaison between business users and finance systems, resolving functional issues.
- Supported User Acceptance Testing (UAT) and system/process changes.
- Prepared financial documentation, reports, budgets, and forecasts for management.
- Maintained process documentation, KBAs, and operational guidelines.
- Coordinated follow-ups on outstanding financial tasks to ensure process completeness.
Logistics – Purchase executive
Moffea Plast
01.2020 - 04.2022
- Overseeing all supply chain operations and organizing and managing inventory, storage, and transportation.
- Analyzing and optimizing logistical procedures with reviewing, preparing, and routing purchase orders.
- Respond to any issues or complaints.
- Research ideal shipping techniques, routing, and carriers.
- Work with other departments to incorporate logistics with company procedures and operations.
- Evaluate budgets and expenditures.
- Update and evaluate metrics to assess performance and implement enhancements.
- Ensure all operations adhere to laws, guidelines, and ISO requirements.
- Accounts and Payroll Management.
Education
ERP SAP FICO S/4 HANA -
S- Tek IT Education
Bachelor of Commerce - undefined
The Maharaja Sayajirao University of Baroda
01.2019
Higher Secondary - 12th Commerce
Gujarat Secondary and Higher Secondary Education Board
01.2016
Skills
Service Application Support
Data validation and data integrity
Ticket management and incident handling
Root cause analysis
Financial Process support
CRM systems
Stakeholders and customer support
Microsoft dynamics 365
SAP FICO
Advance Excel
Accomplishments
- Spinal Bridge of Project Award - Kroll (For Outstanding contribution in 2024)
- Star performer of the year – Collabera (excellent performer in the category of SOP and PO generation 2022)
Software
Timeline
Accounts Receivables Specialist (O2C)
Viking Cloud
10.2025 - Current
Accounts Payable Co-Ordinator (P2P)
Kroll India
05.2024 - 08.2024
Finance Executive
Collabera Digital
07.2022 - 02.2024
Logistics – Purchase executive
Moffea Plast
01.2020 - 04.2022
Bachelor of Commerce - undefined
The Maharaja Sayajirao University of Baroda
Higher Secondary - 12th Commerce
Gujarat Secondary and Higher Secondary Education Board
ERP SAP FICO S/4 HANA -
S- Tek IT Education