HIRAL SHAH
STUDENT RECRUITMENT MANAGER
Vadodara,GJ
Summary
Dynamic professional with a proven track record in business development and career counseling, notably at every organization i have worked. Excelled in client relations and cross-functional coordination, enhancing customer service management. Leveraged Microsoft Programs to streamline visa filing processes, achieving significant improvements in recruitment and enrollment strategies. Skilled in account management, my approach has consistently driven success and growth.
Overview
16
16
years of professional experience
2
2
Certification
Work History
STUDENT RECRUITMENT MANAGER
EDVOY
GUJARAT
09.2024 - Current
- Support the identification and onboarding of new agents and introducers to grow the referral network.
- Develop and maintain strong relationships with agents to drive student recruitment and enrollment.
- Deliver training and provide ongoing support to agents on the company’s platform, services, and processes.
- · Contribute to the development of strategies aimed at increasing student referrals and enrollments through agents.
- · Track agent activities, collect performance feedback, and assist in their improvement initiatives.
- · Collaborate with internal teams, such as sales and marketing, to ensure recruitment efforts align with organizational objectives.
INTERNATIONAL RECRUITMENT OFFICER
APPLYBOARD
01.2024 - Current
- Represent the ApplyBoard brand to promote ApplyBoard services to agents, international educators, and prospective students
- Increase international student enrolment at ApplyBoard by recruiting international students through education agencies from diverse regions
- Onboarding new Recruitment partners and guiding through all joining process
- Negotiate terms of engagement, provide training to recruitment partners and their staff, and keep the recruitment partner contacts engaged with ApplyBoard through regular communication
- Undergo presentations in the local marketplace to further promote ApplyBoard
- Train and guide recruitment partners to improve the quality and volume of international applicants, ensuring top quality
- Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
- Proactively undergo recruitment partners outreach
- Regular in-person visits with the Recruitment Partners.
REGIONAL RECRUITMENT MANAGER WEST REGION
M SQUARE MEDIA
05.2023 - 01.2024
- Worked as a University representative for 2 universities of the USA, which are Pacific States University and Pacific Lutheran University.
- Promote University Programs: Educate prospective students about the university’s academic programs, facilities, and opportunities.
- Host Information Sessions: Organize webinars, seminars, and on-campus visits for international students.
- Attend Fairs & Exhibitions: Represent the university at international education fairs, workshops, and conferences.
- Provide Admissions Support: Help students with the application process, including guiding them on requirements, deadlines, and procedures.
- Follow Up with Prospective Students: Maintain communication with potential students throughout the recruitment cycle.
- Identify and onboard contact centers, educational agents, and potential partners
- Develop comprehensive channel strategies
- Built and nurture strong relationship with partners , Provide training and support to channel partners
- Set clear sales targets and KPIs for partners ,
- Ensure alignment with overall enrollment goals
- Collaborate with university partners
- Prepare regular sales target achievement reports
- Provide insights and recommendations for improvement
Counsellor
TANISHK GLOBAL SERVICES
01.2018 - 05.2023
- Counseling clients, identifying their needs for different visas from various countries, and explaining the procedures to them
- Examined and judged applications and mail-in applications; ensured that all conditions for various VISA types were satisfied, that all applicant information matched, that all fines and fees were assessed, and that all client inquiries were addressed
- Guided and described applicants about the whole procedure of the visa process
- Helped applicants to fill up visa applications
- Provided services to other different departments such as OCI (dual citizens) and passport renewal
- Maintaining good client relationships and service delivery to open up opportunities for further business by keeping an eye on the prompt response of client complaints and inquiries to maximize satisfaction levels
- I have knowledge of Counselling and Visa filing for various country like United State, Canada, UK and European countries.
ADMINISTRATOR
DALIYA & CO.
10.2011 - 12.2017
- Meeting and greeting clients and visitors to the office
- Typing documents and distributing memos
- Supervising the work of office juniors and assigning work for them
- Handling incoming / outgoing calls, correspondence and filing
- Printing, photocopying, filing and scanning
- Organizing business travel, itineraries, and accommodation for managers
- Monitoring inventory, office stock and ordering supplies as necessary
- Updating & maintain the holiday, absence and training records of staff
- Responsible for purchase orders
- Raising of purchase orders and invoice tracking
- Creating and modifying documents using Microsoft Office
- Setting up and coordinating meetings and conferences
- Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed
- Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information
- Managing, coordinating and resolving Incidents & service requests to drive and improve customer service.
COUNSELOR
MIGRATION OVERSEAS PTY LTD
11.2009 - 05.2011
- Independently looking after planning, coordinating and implementing activities for visa filing and Process for the client
- Maintain coordination with Foreign office and Visa Agents
- Advising staff members on end customers on all requested documents
- Procedures and time frames for obtaining different visas; updating visa manual with all visa requirements and procedures
- Communicating with embassies and consulates personnel to follow up on visa applications and processes Preparing professional visa correspondence with embassies and consulates on behalf of Clients Preparing & reviewing all visa documents before submission to embassies
- Handling day to day operations for individual and group visas
- Preparing different reports to the management with visa numbers, profits etc, handling special visas such as Canada PR visas etc
- Accountable for all the communication within office and across the channel
- Analyze & identify training needs of customers as well as employees and developing, organizing and conducting training programs
- Ensuring maintenance of excellent relations with clients & service delivery to generate avenues for additional business by monitoring speedy resolution of client queries & grievances to maximize satisfaction levels
- Involved in maintaining coordination with advertising agencies and their new strategies
- Analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine-tuning sales & marketing strategies
- Accountable for managing all kinds of events like seminars in different cities; take a part in education fair etc
- Managing, coordinating and resolving Incidents & service requests to drive and improve customer service
- Initiating, managing, assigning and tracking on customer reported problems.
OFFICE EXECUTIVE
PLANET EDU.
03.2009 - 10.2009
- Coordinate with visa Counselors for business planning and Implementation according to available business opportunities
- Accountable for managing all kinds of events like seminars in different cities; take a part in education fair etc
- Organizing and participating in road shows, seminars and sponsor events
- Acted as a team leader and looked after the administrative work
- Taking care of Front office Administration including Reception
- Managed budget for business development activities
- Managed HR and Personnel activities& handled customer complaints Managing the entire administration and facilities
- Teaming up with other internal departments like Finance, HR for smoother functions.
Education
B.Com -
Maharaja Sayajirao University of Baroda
01.2012
Diploma in Import & Export -
Maharaja Sayajirao University of Baroda
Skills
- BUSINESS DEVELOPMENT
- CAREER COUNSELOR
- SALES & MARKETING
- CLIENT RELATIONS
- CUSTOMER SERVICE MANAGEMENT
- CROSS-FUNCTIONAL COORDINATION
- ACCOUNT MANAGEMENT
- VISA FILING
- MICROSOFT PROGRAMS -WORD,EXCEL,POWER POINT,OUTLOOK
Certification
- American International Recruitment Council (AIRC)
Timeline
STUDENT RECRUITMENT MANAGER
EDVOY
09.2024 - Current
INTERNATIONAL RECRUITMENT OFFICER
APPLYBOARD
01.2024 - Current
REGIONAL RECRUITMENT MANAGER WEST REGION
M SQUARE MEDIA
05.2023 - 01.2024
Counsellor
TANISHK GLOBAL SERVICES
01.2018 - 05.2023
ADMINISTRATOR
DALIYA & CO.
10.2011 - 12.2017
COUNSELOR
MIGRATION OVERSEAS PTY LTD
11.2009 - 05.2011
OFFICE EXECUTIVE
PLANET EDU.
03.2009 - 10.2009
B.Com -
Maharaja Sayajirao University of Baroda
Diploma in Import & Export -
Maharaja Sayajirao University of Baroda
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