SNEHA NATARAJ
Bachelours Of Computer Applications
Bangalore
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Qatar Aviation Services
Doha,Qatar
07.2022 - Current
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
Cargo Customer Service Agent
Fedex
Bengaluru
08.2021 - 06.2022
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints.
Customer Service Representative
Globe Ground India
Bengaluru
04.2019 - 08.2021
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Computer Applications - Software
Geetha University
Bengaluru,Karnataka 06.2020
Diploma In Aviation - Aviation Management
Cirrus Aviation Academy
Yelahanka,Bengaluru 03.2020
Skills
Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting Talented trainer and mentor with performance-oriented mindset
Resolved concerns with products or services to help with retention and drive sales
Trained, oversaw, and mentored new team members to strengthen performance and job expertise
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
Timeline
Lead Customer Service Representative
Qatar Aviation Services
07.2022 - Current
Cargo Customer Service Agent
Fedex
08.2021 - 06.2022
Customer Service Representative
Globe Ground India
04.2019 - 08.2021
Bachelor Of Computer Applications - Software
Geetha University
Diploma In Aviation - Aviation Management
Cirrus Aviation Academy
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