Hiren Bhanderi

• Collaborate with colleagues in India and the US to providing operational and analytics support to Sales Leaders.
• Review, sort and manage and action requests through mailboxes with desired productivity.
• Organize, maintain and create SOPs, for various business-critical processes in the company.
• Reporting: Prepare weekly/monthly productivity reports on account moves for internal stakeholder consumption.
• Created various processes and deliverable to forecast the impact of various external/internal factors on business.
• Partner with colleagues to continuously seek and learn new ways to solve problems; relentlessly drive to expand and increase the value of our services to sales leaders.
• Monitored progress of variety of projects to resolve issues that arose.
• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Increased customer service success rates by quickly resolving issues.

Recipient of NIDHI-EIR Grant, a Government initiative to fund and mentor Start-up ideas. C-Myoot was focused on developing electric micro-mobility for in-campus commute in corporate and education institutes with large campus areas.

Responsibilities:

• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Offered knowledge to team members and customers to deliver expert advice for Electric Mobility.
• Leading a team of designers to develop an ergonomic, lightweight, and efficient electric kick-scooter.
• Presenting Utilization of Funds and Goals to investors on Quarterly basis.
• Co-ordination with the various teams to develop prototype/product of the design developed.
• Conducting a thorough survey to understand potential customers and re-iterate business models accordingly.
• Designing a Go-to-Market strategy to launch the product.
• Research on battery swapping technology.

• Created 3D models from 2D drawings.
• Tested prototypes and standard products and wrote reports to document results.
• Assisted with coordination of new equipment installation and implementation.
• Evaluated quality control processes and made recommendations for improvements in quality control.
• Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.
• Manufactured and compiled components to integrate into final product designs.
• Shadowed designers and engineers to learn ways to implement methodologies.