HIREN CHAUDHARI
Vyara
Summary
Results-driven professional with experience in client support, data management, team handling, and customer service across IT and operations roles. Skilled in managing client requirements, handling data accurately, resolving issues efficiently, and working in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with experience supporting international clients and maintaining high service standards. Quick learner with a positive attitude, leadership experience, and a strong focus on delivering quality work and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Admin Support
Space NK
London, United Kingdom
10.2024 - 12.2025
- Worked with team members to complete daily tasks and keep work running smoothly.
- Helped customers with their questions and solved problems in a polite and professional way.
- Provided friendly customer service by listening carefully and understanding customer needs.
- Maintained good service quality while working in a busy environment.
- Built good relationships with customers and co-workers through teamwork and respect.
- Identified issues quickly and asked for support when needed.
- Kept the workplace clean, safe, and organized at all times.
- Guided customers clearly and helped ensure they were satisfied with the service.
Shift Manager
McDonald's
London, United Kingdom
03.2023 - 10.2024
- Managed customer concerns calmly and resolved issues in a professional and positive manner.
- Led and supported a team of 15+ staff members to ensure smooth daily operations.
- Guided team members with clear instructions to achieve service and productivity targets.
- Worked closely with kitchen and front-of-house teams to provide fast and efficient service.
- Planned daily tasks and communicated responsibilities clearly with the team.
- Regularly checked work quality to maintain company standards and service excellence.
- Ensured workplace safety rules and operational standards were followed at all times.
- Monitored inventory levels and placed orders on time to avoid shortages.
- Handled team issues professionally and maintained a positive working environment.
- Supported staff training and development to improve performance and teamwork.
- Maintained daily records and prepared reports for management review.
Client Support
Casepoint Pvt. Ltd.
Gujarat
04.2019 - 10.2022
- Worked closely with the Product Support team to collect, organize, and upload client data accurately into the Casepoint system.
- Checked files carefully by scanning data, verifying antivirus security, and sorting encrypted and processed files properly.
- Handled large encrypted client files and safely decrypted them using tools like VeraCrypt before processing.
- Supported daily data processing tasks such as TIFF conversion, data migration, data uploads, and managing file types like DAT, OPT, and Excel.
- Identified and fixed data issues such as missing files, incorrect paths, and format errors to avoid delays in projects.
- Managed production requests for clients from the US, UK, and Europe by preparing accurate production files in required formats.
- Helped the Product Team during software testing by identifying bugs, reporting issues, and creating support tickets in Freshdesk.
- Communicated with international clients to understand their requirements, provide updates, and resolve issues on time.
- Coordinated with the Forensic team to securely manage and encrypt large volumes of client data.
- Used SQL queries to check data accuracy, perform validations, and generate reports for troubleshooting and analysis.
Education
Master's - Data Science
University of Essex
Colchester, UK01-2024
Bachelor's - Computer Science / IT
Sarvajanik College of Engineering & Technology
Surat, India01-2018
Skills
- Customer relationship management
- Data management
- Staff training
- Communication skills
- Technical support
- Problem-solving
- Leadership
- Team building
- Complaint handling and resolution
- Deadline management
- Team leadership
Languages
English
Advanced
C1
Hobbies and interests
- Internet research and exploring new technologies
- Automotive enthusiast
- Travelling and discovering new places
- Listening to music
- Watching movies and documentaries
Timeline
Admin Support
Space NK
10.2024 - 12.2025
Shift Manager
McDonald's
03.2023 - 10.2024
Client Support
Casepoint Pvt. Ltd.
04.2019 - 10.2022
Master's - Data Science
University of Essex
Bachelor's - Computer Science / IT
Sarvajanik College of Engineering & Technology