Hirenkumar Gopalka
Network Engineer
Ahmedabad
Quote
"Enhancing systems, automating processes, and leading with foresight—empowering teams to create, refine, and deliver resilient, dependable solutions in a dynamic and ever-changing world."
Summary
With over 16 years of experience in the Information Technology sector, I am a seasoned professional with expertise in managing complex systems, networks, and cloud services. I hold industry certifications including CCNA, CCNP (Cisco), and Linux Administrator (Studysection), which validate my proficiency in a wide range of technologies such as Windows Server, Microsoft Office 365, and Amazon Web Services (AWS). My strong troubleshooting skills enable me to resolve issues efficiently, ensuring smooth operations across IT environments.
As a System/Network Administrator at Integrity Healthcare Solutions, I lead a team of IT professionals providing technical support, voice support, and remote assistance to clients in the U.S. healthcare sector (Eastern Standard Time). I oversee critical areas including backup programs, space utilization, antivirus updates, and application servers across multiple sites, ensuring continuous service delivery.
I have actively contributed to multinational projects in healthcare, gaming, and sports industries, gaining expertise in cross-sector IT requirements. With a focus on system optimization and automation, I am skilled in continuous integration, deployment pipelines, and cloud infrastructure management. I am dedicated to continuous professional development and aim to leverage my skills in a new role to drive operational efficiency and innovation. Experienced with AWS cloud infrastructure design, deployment, and management. Utilizes automation tools to streamline processes and enhance efficiency. Strong understanding of cloud security best practices and compliance standards. Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
10
10
Certificates
3
3
Languages
Work History
Information Technology System Network Administrator
Integrity Healthcare Solutions Pvt Ltd
03.2020 - Current
- Company Overview: Integrity HealthCare Solution (formerly iGlobal KPO LLP)
- Client Communication: Provide technical support, voice support, and remote support to US clients on SAAS product (EST timezone)
- User Credential Management: Create and disable user credentials (email, IKS domain, IPS, Supportpal Ticket system, Openfire Spark Messenger, US RDP) based on HR and higher authority requests
- Backup Checks: Perform daily checks for backups, including database servers, local servers, inhouse servers, and cloud servers
- (Using Spicework, Nagios tools)
- Space Utilization: Monitor and manage space utilization for VMware servers, databases, and other servers
- Antivirus Updates: Keep antivirus software up to date on all servers and local environments
- User Requests: Handle various user requests, including adding users to email groups with special permissions from Active Directory
- Hardware Inventory: Manage hardware inventory, including PCs, keyboards, mice, headphones, and printers
- Work-from-Home Setup: Provide access and set up work-from-home capabilities as requested by team leaders and managers
- IMS Support: Assist clients with IMS (medical healthcare software) issues and ensure effective communication during Eastern Standard Time
- Local User Support: Address local user issues with WPS, IMS, Spark, Foxit, data loss, and recovery
- Windows Updates: Perform Windows updates for both the local environment and remote offices in the US location
- OS Support: Resolve technical issues specific to Windows 7, 10, 11, Mac, and Linux operating systems
- Ticket Management: Manage daily ticketing for timely resolution of technical issues
- Sophos Firewall: Manage user-wise access on the Sophos Firewall
- Performed and adhered to change management requirements.
- Administered user accounts by granting appropriate permissions on file systems, databases, and shared resources according to established security protocols.
- Streamlined communication channels by configuring email systems, VoIP infrastructure, and messaging applications for internal use.
- Proactively addressed networking issues by analyzing system logs, identifying patterns, and resolving problems before they escalate.
- Managed onboarding and offboarding of employees.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
- Identified and resolved network congestion issues and bottlenecks.
- Led server infrastructure development, quality assurance, staging and production systems.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Developed and documented network policies, procedures and standards.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Provided exceptional end-user support to troubleshoot hardware and software issues efficiently while minimizing operational disruptions.
- Established strong working relationships with vendors and service providers to expedite assistance in addressing technical issues or acquiring necessary hardware/software components.
- Maintained up-to-date knowledge of industry trends by attending conferences, webinars, and workshops ensuring optimal network performance.
- Collaborated with cross-functional teams for successful completion of high-priority IT projects within budget constraints.
Network Administrator
Capermint Technologies
07.2019 - 02.2020
- Maintenance and oversight of 60+ desktop computers and 10+ laptops
- Management of both LAN and WAN networks
- Configuration and management of AWS servers, including AWS CodeCommit, AWS IAM roles, AWS EC2 instances, and AWS Route 53
- Proficiency in Ubuntu, macOS, and Windows operating systems, covering installation and maintenance
- Handling a spectrum of technical issues, spanning hardware, software, and network-related problems
- Configuration and maintenance of web hosting sites and domains, involving Apache server, PHP, PHPMyAdmin, XAMPP, Webmin, and associated configurations
- Troubleshooting and resolution of live website-related issues
- Setting up and configuring Spark Messenger and OpenFire servers
- Maintenance of Cyberoam firewall, encompassing user account creation and management of limited internet access
- Monitoring team loggers and internet user access
- Demonstrating broad problem-solving skills across various IT issues
- Configuration of email clients such as Thunderbird
- Installation and configuration of office software suites like Microsoft Office, WPS Office, and OpenOffice
- Organization of video conferences and ensuring their proper functionality
- Configuration and maintenance of software related to Android, iOS, and game development
- Management of hardware, network, and software assets
- Administration of enterprise security settings on both Windows and Ubuntu-based platforms
- Configuration and management of firewall, router, and switch devices
- Configuration and management of SAN storage
- Active Directory (AD) management
- Provision of network and client support
- Conducting server health checks and implementing server hardening measures
- Managing relationships with service providers
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored system performance and responded to alerts.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
System Administrator
Sanofi
07.2018 - 06.2019
- Company Overview: Sanofi India Ltd
- Addressing user queries and concerns encompassing hardware, software, and networking domains
- Assisting users with software installations and peripheral setups, ensuring a seamless user experience
- Employing a methodical approach to problem diagnosis, utilizing targeted inquiries to identify root causes
- Providing users with clear, step-by-step guidance to resolve issues efficiently
- Conducting thorough remote troubleshooting, exploring alternative solutions until satisfactory resolution is achieved
- Tailoring desktop applications to suit individual user preferences and requirements
- Maintaining detailed logs of technical issues and their respective solutions for future reference
- Escalating unresolved issues to higher levels of technical support when necessary
- Proactively following up with clients to confirm system functionality post-resolution
- Reporting user feedback and potential product enhancement suggestions to improve service delivery
- Collaborating on the development of technical documentation and manuals
- Sanofi India Ltd
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Improved system efficiency, conducting comprehensive audits to identify and rectify performance bottlenecks.
- Reduced recovery time during system outages, meticulously developing and testing disaster recovery plans.
- Achieved notable improvement in network stability by regularly updating system software and applying patches.
- Enhanced employee productivity with rollout of centralized authentication system, simplifying access controls.
System Engineer
District Supply Office Rajkot
12.2011 - 06.2018
- PC Software Management: Handling installation, configuration, and maintenance of software, ensuring compatibility and licensing
- Barcode Device Management: Setting up, configuring, and maintaining barcode devices for inventory and asset tracking
- Thumb Impression Device Management: Managing setup and maintenance for biometric authentication
- PC Hardware Management: Ensuring proper function and upkeep of all hardware components
- Local Network Management: Configuring and monitoring LAN devices for optimal performance and security
- IT Solutions: Providing email, file sharing, security, and remote access solutions, evaluating and implementing third-party options if necessary
Gswan Network Support Engineer
Wipro
05.2008 - 12.2011
- Company Overview: Pay-roll: DevITPL, Ahmedabad
- As a Network Support Engineer, I was responsible for maintaining and troubleshooting network components such as routers (leased lines), switches, optical fiber converters (trans-receivers), ADSL modems (Jfc), and issues related to Cat-5 and Cat-6 cabling
- This included configuring IP, DNS, WINS, Outlook, antivirus, proxy settings, and providing support for video conferencing
- I handled all types of issues related to GSWAN (Gujarat State Wide Area Network) within my designated area, covering 7 districts and over 100 talukas, requiring 24/7 support
- Pay-roll: DevITPL, Ahmedabad
System Support Engineer
District Planning Office Rajkot
04.2007 - 04.2008
- Managed all PCs and LAN infrastructure, including troubleshooting
Desktop Support Engineer
Poonam Cable Network Upleta
04.2003 - 04.2007
- Manage Hardware & Network work
System Support Engineer
Ketan Parmar Tax Consultant Upleta
06.2001 - 07.2002
- Computer data entry work & troubleshooting desktop issues
Education
B.com - B.com First Class
01.2005 - 01.2008
CCNP - undefined
Cisco Networking Academy
01.2008 - 01.2011
Appreciation Certificate - Meri Mitti Mera Desh Program
Ministry of Youth Affairs And Sports
08.2023 - 08.2023
Skills
Google Workspace
undefinedTimeline
Appreciation Certificate - Meri Mitti Mera Desh Program
Ministry of Youth Affairs And Sports
08.2023 - 08.2023
Information Technology System Network Administrator
Integrity Healthcare Solutions Pvt Ltd
03.2020 - Current
Network Administrator
Capermint Technologies
07.2019 - 02.2020
System Administrator
Sanofi
07.2018 - 06.2019
System Engineer
District Supply Office Rajkot
12.2011 - 06.2018
Gswan Network Support Engineer
Wipro
05.2008 - 12.2011
CCNP - undefined
Cisco Networking Academy
01.2008 - 01.2011
System Support Engineer
District Planning Office Rajkot
04.2007 - 04.2008
B.com - B.com First Class
01.2005 - 01.2008
Desktop Support Engineer
Poonam Cable Network Upleta
04.2003 - 04.2007
System Support Engineer
Ketan Parmar Tax Consultant Upleta
06.2001 - 07.2002
Certification
CCNA (Cisco Certified Network Associate), Cisco, CSCO11658234
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Expert in #Windows/#Linux #Mac #ServerConfiguration, #VMware #CloudServices, #DevopsEnthusiast #TechEnthusiast #TechnicalContentWriter #CICD #Docker #Kubernates #Aws #Azure #Terraform #Jenkins #Git #Github #Freelancer
Languages
English
Upper intermediate (B2)
Gujarati
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Devops
Freelancing work
Technical Solutions
Techinical Blog Writer
IT Manegement
Team Manegment
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