To pursue a career in a competitive and rewarding work environment which values integrity, performance, and competence, allowing me to develop both professionally and individually.
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
15 years and 5 months of Experience (9 years and 3 months of experience in Supply Chain Management functioning in Accenture & 6 years and 2 months of Experience with Vendor Management of Amazon (Selling Partner Support) & ML in Just Walk Out (JWO – CXQO) Technology)
Operations Management
Negotiation and Conflict Resolution
Customer Relations
Client Engagement
Performance Improvement
Quality Control
Performance monitoring
Continuous Improvement
Performance Evaluation
Staff Development
Business Development
Strategic Planning
· Delivered an overall cost saving of 0.9 MM through programmatic and tech initiatives for Amazon CXQO in H1 2022
· Project member of worldwide SPS Average Hold Time reduction project, resulted in 7.6M mins average hold time reduction which was equivalent to 72 FTE reduction in H1 2021
· Key member of the PMA reduction Kaizen which resulted in 9000 work items reduction realized in 2021
· Amazon Six Sigma-LEAN Yellow Belt Certified