SATBIR KAUR
Team Lead Operations
Pune
Summary
Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills with a big picture focus on effectively communicating goals and vision for success. A skilled problem solver, networker, and consensus builder dedicated to driving team performance and achieving organizational objectives.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Cotiviti Healthcare
06.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
SR. QUALITY ANALYST
COTIVITI INDIA PVT LTD
02.2019 - 05.2024
- Working in cotiviti for 5 years for health care insurance, auditing for overpayments involves verifying that the payments made to facilities and physicians are accurate and justified.
- Audit Claims: Audit the details of submitted claims by the auditors, including CPT codes, diagnosis codes, and billed amounts, verify contracts, audit payments.
- Update Processes: Adjust internal processes to prevent similar issues in the future, such as improving claims review procedures or enhancing staff training.
- Analyze billing data for accuracy and completeness, compliance checks to ensure that billing practice is adhere.
- Error resolution, reporting, process improvement, providing training to educate the auditors for any process's update, maintain comprehensive documentation of the process.
SR. OFFICER
WIPRO
02.2018 - 05.2018
- Generated new sales opportunities by developing relationships with new and existing clients, Forecasted and reviewed existing client contracts by connecting directly with the customers for there ongoing or expired contracts.
- Created comprehensive reports for each target region according to the client's requirement.
- Monitored daily, weekly and monthly client's activation procedure in an effort to control company costs.
ANALYST
ECLERX SERVICES PVT LTD
10.2016 - 01.2018
- Discovered root causes of problems and identified appropriate solutions.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Conducted system analysis and implementation to maintain and improve computer systems for clients.
- Daily calls to interact with clients for helping them with basic computing problems and cascading the same in the daily and monthly targets.
Education
B. TECH - COMPUTER SCIENCE & ENGINEERING
WEST BENGAL UNIVERSITY OF TECHNOLOGY
01.2012 - 01.2016
HIGH SECONDARY - computer science
KENDRIYA VIDYALAYA NO.2 KHARAGPUR
01.2011 - 01.2012
Skills
- Excellent Communication
- Advance Microsoft Office
- Quality assurance
- Performance management
- Process improvement
Timeline
Team Leader
Cotiviti Healthcare
06.2024 - Current
SR. QUALITY ANALYST
COTIVITI INDIA PVT LTD
02.2019 - 05.2024
SR. OFFICER
WIPRO
02.2018 - 05.2018
ANALYST
ECLERX SERVICES PVT LTD
10.2016 - 01.2018
B. TECH - COMPUTER SCIENCE & ENGINEERING
WEST BENGAL UNIVERSITY OF TECHNOLOGY
01.2012 - 01.2016
HIGH SECONDARY - computer science
KENDRIYA VIDYALAYA NO.2 KHARAGPUR
01.2011 - 01.2012
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