Hiren Pokar
Nashik
Summary
To grow in the banking sector by applying my skills in sales, credit, and compliance while contributing to business growth. Seeking a role where I can deliver strong results in retail banking, customer service, and financial product sales. To leverage my banking expertise to achieve sales targets, ensure compliance, and build lasting client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager I
ICICI Bank
01.2024 - Current
- Achieved 120% of quarterly sales targets by cross-selling investment, loan, and insurance products.
- Processed and assessed ₹15+ crore in loan applications, ensuring 100% compliance with RBI, KYC, and AML guidelines.
- Resolved 200+ customer queries per month with a 95% first-contact resolution rate, improving client satisfaction.
- Reduced loan processing errors by 20% through improved credit risk assessment and documentation checks.
- Trained and mentored 3 junior officers, boosting branch efficiency and accuracy in operations.
Education
PGDB - Post Graduation Diploma In Management
Manipal University of BFSI
01.2024
BCOM - Bachelors Of Commerce in Banking and finance
K.K.Wagh
01.2021
Skills
- Banking operations & financial management
- Customer service & relationship management
- Loan processing & credit assessment
- Sales & business development
- Risk management & compliance
- Data analysis & problem-solving
- Team collaboration & leadership
- Cost analysis and savings
- Operations management
Accomplishments
- Achieved 120% of quarterly sales targets by cross-selling investment and insurance products.
- Processed and assessed loan applications worth ₹15+ crore, ensuring 100% RBI compliance.
- Resolved 200+ customer queries monthly with 95% first-contact resolution rate.
- Mitigated risk by conducting detailed credit analysis, reducing loan errors by 20%.
- Trained and mentored 3 new officers, boosting branch efficiency.
Certification
- NISM – Mutual Fund Distributor Certification
- IRDAI – Insurance Advisor Certification
Languages
English
Gujarati
Marathi
Hindi
Hobbies and Interests
Financial markets, Business case studies, Traveling, Fitness
Timeline
Deputy Manager I
ICICI Bank
01.2024 - Current
BCOM - Bachelors Of Commerce in Banking and finance
K.K.Wagh
PGDB - Post Graduation Diploma In Management
Manipal University of BFSI