Hiren Solanki
Manager- Compliance
Ahmedabad
Summary
Detail-oriented Compliance Manager with hands-on experience in developing quality assurance programs. Offering exceptional risk assessment and management skills. Adept at analyzing operations for areas of improvement and developing corrective actions. Over 15 years of work experience across various domains, showcasing adaptability and comprehensive skill set.
Overview
3
3
Languages
Work History
Quality & Compliance Manager
Aussizz India Pvt Ltd
- Heading team of 7 compliance auditors
- Assuring compliance norms In-House alongside other branches as well as franchisee partners
- Supervise System audit, Data audit, Revenue Audit and other miscellaneous audits.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Promoted proactive approach towards problem-solving, driving employee engagement in identifying potential areas of improvement.
- Maintained accurate records of quality-related data, facilitating informed decision-making at all organizational levels
- Collaborated with cross-functional teams for continuous improvement initiatives, resulting in increased process reliability
- Investigated potential compliance violations and reported findings to senior management
Process Supervisor
Unipath Solutions Pvt. Ltd
- Supervise day to day process activities
- Resource allocation
- Shift management
- Quality control
- Team Handling.
Operations Manager
Ocean Across BPM Services Pvt Ltd
- Responsible for the overall process execution in order to achieve monthly sales targets
- Keep an eye over the quality, lead generation and clientele
- Responsible for the profit making strategies of the company and day to day business activities.
Executive (Back Office Operations)
Vodafone Shared Services India (UK)
- Providing swift solutions to the queries received from the Vodafone customer service advisors in UK
- Analyze the root cause of the queries
- Adhere to necessary TAT of Vodafone UK while processing any queries and meet specified service level agreement.
Quality Analyst
N-code Solutions (GNFC)
- To gauge the call quality of CSR
- Developing necessary methods to improve call quality.
Quality Analyst
JustDial Ltd.
- Overall monitoring of bottom and mediocre performers of tele-marketing department and responsible for improvement in their performance
- Planning and developing methods to bring improvement in performance of the bottom quartile
- Responsible for overall check mechanism for the new trainees
- Tracing the adherence of Marketing Executives and analysis of their approach on field by CSAT calls to the client
- Overall analysis of the statistics responsible for the poor performance and execution of new methods to achieve required target.
Process Manager
Zion Outsourcing Pvt. Ltd.
- An overall observation for the International Business Process Outsourcing firm right from the quality head to the individual agent performance and maintaining of the monthly reports as well as client requirements for the campaign
- The firm deals with the lead generation for the auto finance and auto insurance for the US market.
Collection Officer
Axiom BPM Pvt Ltd.
- Playing an active role of official debt collection officer for the US based LLC viz, National Asset Management
- Verification and monitoring the payments deducted for different accounts holding debts
- The firm dealed with the official collection of debts as well as other verticals for the US market.
Verification Officer
TNT Solutions
- Verifications for the existing mortgage holders and providing guidance of the current UK Market rates and generating leads for the same
- The firm dealed with generation of mortgage leads for the UK market.
Education
International Diploma In Business Administration -
Thames Business School, Singapore
HSC (Science Stream) -
M.k Higher Secondary School (Gujarat Law Society)
SSC - undefined
M.k Higher Secondary School(GLS)
Skills
Timeline
Quality & Compliance Manager
Aussizz India Pvt Ltd
Process Supervisor
Unipath Solutions Pvt. Ltd
Operations Manager
Ocean Across BPM Services Pvt Ltd
Executive (Back Office Operations)
Vodafone Shared Services India (UK)
Quality Analyst
N-code Solutions (GNFC)
Quality Analyst
JustDial Ltd.
Process Manager
Zion Outsourcing Pvt. Ltd.
Collection Officer
Axiom BPM Pvt Ltd.
Verification Officer
TNT Solutions
International Diploma In Business Administration -
Thames Business School, Singapore
HSC (Science Stream) -
M.k Higher Secondary School (Gujarat Law Society)
SSC - undefined
M.k Higher Secondary School(GLS)
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