HIRENDRA SAHU
INSURANCE ADVISOR
BHILAI NAGAR,CHHATISGARH
Summary
Dynamic Insurance Advisor with LIC OF INDIA, skilled in policy analysis and claims management. Enhanced customer trust through effective communication and empathy, leading to increased loyalty. Successfully implemented CRM systems to improve client follow-up practices, ensuring timely claims processing and exceptional service delivery. Goal-oriented with a strong focus on financial planning.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Insurance Advisor
LIC OF INDIA
Bhilai, India
01.2020 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimizing stress during difficult times.
- Implemented CRM systems to effectively track client communication history, leading to improved follow-up practices and enhanced client experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts - HINDI
PT.SUNDAR LAL SHARAMA
Bilaspur, India 04.2001 -
BED - Education
UDAYE COLLEGE
JAMUL BHILAI 04.2001 -
Bachelor of Science - Computer Science
KALYAN PG COLLEGE
BHILAI 04.2001 -
High School Diploma -
DR.CV RAMAN UNIVERSITY KONI
Bilaspur, India 04.2001 -
Skills
Policy analysis
Claims management
Data interpretation
Goal-oriented mindset
Financial planning
Insurance products
Budget planning
Credit analysis
Branch administration
Timeline
Insurance Advisor
LIC OF INDIA
01.2020 - Current
Master of Arts - HINDI
PT.SUNDAR LAL SHARAMA
04.2001 -
BED - Education
UDAYE COLLEGE
04.2001 -
Bachelor of Science - Computer Science
KALYAN PG COLLEGE
04.2001 -
High School Diploma -
DR.CV RAMAN UNIVERSITY KONI
04.2001 -