Hiren Mahendrakumar Tanna

• Provided leadership and direction to grow team portfolio and increase revenue.
• Met with customers to assess needs and propose customized solutions.
• Developed and implemented marketing and business plans.
• Structured and finalized secured and unsecured loans.

Small Medium Enterprises Affluent Group Secured Fund and Non Fund Based Funding

Medium Small Micro Enterprises Secured Business Loan Sanction Disbursement and Renewal

Debt Management conciliation for settlement with defaulter and recovery of debt by counseling and issuing legal notices to Borrower in order to reduce Non-Performing Assets for Mortgage and other common borrower with multiple loans, restructuring of loan, etc

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Managed over 5 outsourced collection agencies

 Wealth Management investment and advisory services to premium customer in wealth segment regarding Business loan, Trade Services, Mortgage, Life and General Insurance, etc

• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Increased customer satisfaction by resolving issues.
• Managed over100 wealth families

Job profile as trade desk officer:

•  Handling of import transaction
•  Import LC issuance
•  Import LC amendment
•  Import LC cancellation
•  Advance import payment
•  Direct import payment
•  Import bill lodgment under collection
•  Import bill lodgments under LC
•  Shipping guarantee/ delivery order
•  Import bill realization under LC
•  Buyers credit
•  Suppliers credit
•  Buyers credit remittance
•  Handling of export transaction
•  Export bill negotiation
•  Export bill collection
•  Bank realization certificate
•  Export bill against advance remittance
•  Export packaging credit
•  Export LC advising
•  Handing of service related outward remittance
•  Outward remittance corporate
•  Outward remittance retail
•  Swift upload
•  Conversion from EEFC
•  Export bill realization
•  Inward remittance
•  DD cancellation
•  Handling of bank Guarantees
•  Domestic and foreign bank guarantee issuance
•  Amendment
•  Cancellation
•  Handling of overseas direct investment
•  Handling of foreign direct investment
•  Handling of reporting to RBI FC-GPR FC-TRS
•  Handling RBI approvals else ad approval under automatic route
•  Foreign inward remittance certificate issuance
•  Understanding of UCP 600, INCOTERMS, URC522, URR725

 Elaborated details of skill and knowledge acquired as branch operation profile is as follows:

•  Legal profile: handling of legal documents such as income tax order, court order, sales tax order, police letter seeking information, notice from economic offense wing, crime branch, CID, etc. Analysis and replying concern authority.
•  Compliant resolution: senior management escalation, escalation to head quality services, analysis of compliant, finding out root cause analysis and process improvement.
•  Compliance reporting: reporting of monthly, quarterly, yearly reports to concern authority.
•  Audit: coordinating with concurrent auditor, internal auditor for quicker resolution of queries raised. Analyzing monthly SQL for branch entries and resolution of error committed by staff. Daily checking of exception report, irregularity report, mitra committee report. SOX audit as a walk through control.
•  Demat operation: scrutiny of on market and off market delivery instruction slip in the form of TIFD, pledge, inter depository transfer, handling post account operation queries, modification, account opening.
•  Saving and current account post account opening operation.
•  Sales of FD, general insurance, life insurance, third party products, gold etc.
•  Coordination with compliance, risk, audit team for process improvement.
•  Sanction of loan against fixed deposit and disbursement, providing loan against fixed asset, working capital loan to small business group.
•  Processing of salary via uploading same in the system.
•  Processing of cheque referrals and handling of technical discrepancy.
•  Handling of fraud cases, reporting of fraud, internet banking fraud resolution, etc.  Customer query resolution regarding personnel and corporate internet banking.
•  Being a senior banker query resolution from other colleague and training of other cluster staff.
•  NRI services such as foreign exchange in the form of travel card, travelers cheque, foreign currency, wire transfer etc.
•  Working and managing branch as per ALLEN model, sales by scoring of EPS points
•  Project Handling: Participated in Finacle migration, UAT testing of Trade Samples in migration projects, Validating and Evidencing the test samples in systematic manner.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Resolved concerns with products or services to help with retention and drive sales.
• Promoted company brand and unique offerings through personalized customer service.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.