MS OFFICE, ADOBE PHOTOSHOP, TALLY ERP 9
Hirock Jyoti Baruah
System Engineer
Guwahati,Assam
Summary
A skilled IT professional with extensive experience in delivering and managing last-mile sites, overseeing multi-level hardware and networking assets. Adept at leading teams and implementing effective practices to enhance productivity and operational efficiency. Committed to contributing to organizational success by leveraging expertise in an innovative and competitive environment, with a focus on continuous professional growth and delivering value to workplace resources.
Overview
6
6
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Systems Engineer
Flipkart (Ascent)
Guwahati, Assam
09.2020 - Current
- Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
- Managing 4 big sites IT infrastructure with 350 small sites remotely supervising a team of 20 engineers.
- Managing IT inventory of PAN North East Assam with central database with more than 10000 assets
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with operation team and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Diagnosed issues with system lad failure or other major systems issue and quickly repaired flaws to maintain functionality.
- Built and maintained network infrastructure consisting of Windows, Linux and other IT products.
- Resolved issues related to operational components for LAN, WAN and handheld android devices as well as wireless portable printer within SLA.
- Resolved maximum tickets within SLA in BMC Remedy (Genie).
Senior IT Associate
KIRANSHREE GRAND
Guwahati, Assam
09.2018 - 08.2020
- Assisting clients in troubleshooting various network and connectivity issues.
- Computer Hardware and Network components, Server, Printer & Client PC maintenance, handling, troubleshooting, installation, deploying and configuring.
- Computer Software and OS installation with troubleshooting.
- EPBAX and telephones troubleshooting & installation.
- Closed Circuit Television configuring, maintenance and installation.
- Configuring, handling, installing and troubleshooting in IDS NEXT, TALLY ERP 9 software.
- Troubleshooting, installing and configuring Smart RF-ID door locks, personal lockers and bio metric attendance machine.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitoring network for malicious and vulnerability issues.
- Running timely maintenance surveys as a precaution measure.
- Coordinating with third party for troubleshooting internal or external problems.
- Developed team communications and information for different I.T. work and assisting them remotely.
Education
HONOURS DIPLOMA - OFFICE AUTOMATION AND PUBLISHING
RAJEEV GANDHI COMPUTER SAKSHARTA MISSION
Mirza, Guwahati, Kamrup Rural, Assam Sep 2017 - Feb 2019
ADVANCE DIPLOMA - COMPUTER HARDWARE & NETWORKING
RAJEEV GANDHI COMPUTER SAKSHARTA MISSION
Mirza, Guwahati, Kamrup Rural, Assam Mar 2016 - Feb 2017
Certificate - Accounting With Tally ERP
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
Maligaon, Guwahati, Kamrup Metro, Assam Jan 2012 - Mar 2012
Diploma - Computer Application
Technosoft
Rani, Guwahati, Kamrup Metro, Assam Sep 2011 - Mar 2012
Diploma - English Typewriting
JNANJYOTI SIKSHA NIKETAN
Basistha Chariali, Guwahati, Kamrup Metro, Assam Jan 2011 - Mar 2011
Certificate - Computer Application
TECHNOSOFT
Rani, Guwahati, Kamrup Rural, Assam May 2009 - Aug 2009
High School Diploma -
St. John Junior College
Mirza, Guwahati, Kamrup Rural, Assam Sep 2009 - Jun 2010
S.S.C -
CLARITY ENGLISH ACADEMY
Dharapur, Guwahati, KamRup Metro, Assam 01.2008 - Sep 2009
Skills
Computer operations for various office work Handling Ms – Office and office automation other applications
undefinedAccomplishments
- Resolved product issue and delivered last mile projects within SLA.
- Supervised a team of 20 engineers.
- Created Inventory Management with Google Sheet
- Handled projects like Site relocation, New project implementation, Site closure.
- Deploying networks and devices for internet distribution
- Remotely troubleshooting software problems with coordination of third party.
Additional Information
- Worked as an Accounts Auditor at Pepsi Distribution Center in Jan 2011 to Nov 2011.
- Worked as an System Operator in Popular Info Tech from Dec 2011 to Dec 2012.
- Worked as an Field engineer in Multi-Tech Services from Dec 2013 to Sep 2018
Software
IDS NEXT 65
Windows Server and Client OS
PF SENSE, Open Vault, VM, Next Cloud, Free NAS
BMC Remedy (Genie)
MDM (SureMDM, MobiControl)
Ubuntu, Windows and Chrome OS
Bash, Google Scripting
Certification
H-DOAP
Interests
Listening Music
Surfing Internet
Exploring new technology
Personal details
- Father’s Name : Hiren Baruah
- Mother’s Name : Putuli Baruah
- Date of birth : 23/09/1992
- Blood Group : O +ve
- Gender : Male
- Religion : Hindu
- Nationality : Indian
- Cast : General
- Marital Status : Married
Timeline
Systems Engineer
Flipkart (Ascent)
09.2020 - Current
H-DOAP
02-2019
Senior IT Associate
KIRANSHREE GRAND
09.2018 - 08.2020
ADCHN
02-2017
Accounting with Tally ERP 9
03-2012
DCA
03-2012
TypeWriting
04-2011
CCA
08-2009
S.S.C -
CLARITY ENGLISH ACADEMY
01.2008 - Sep 2009
HONOURS DIPLOMA - OFFICE AUTOMATION AND PUBLISHING
RAJEEV GANDHI COMPUTER SAKSHARTA MISSION
Sep 2017 - Feb 2019
ADVANCE DIPLOMA - COMPUTER HARDWARE & NETWORKING
RAJEEV GANDHI COMPUTER SAKSHARTA MISSION
Mar 2016 - Feb 2017
Certificate - Accounting With Tally ERP
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
Jan 2012 - Mar 2012
Diploma - Computer Application
Technosoft
Sep 2011 - Mar 2012
Diploma - English Typewriting
JNANJYOTI SIKSHA NIKETAN
Jan 2011 - Mar 2011
Certificate - Computer Application
TECHNOSOFT
May 2009 - Aug 2009
High School Diploma -
St. John Junior College
Sep 2009 - Jun 2010
Similar Profiles
KR POODIKR POODI
Sr Lecturer IIT/NEET in Chemistry at AscentSr Lecturer IIT/NEET in Chemistry at Ascent
Chassidy CollinsworthChassidy Collinsworth
Wraparound Facilitator at AscentWraparound Facilitator at Ascent
PRABHAKAR KAVALIPRABHAKAR KAVALI
Senior Executive at AscentSenior Executive at Ascent