Summary
Overview
Work History
Education
Skills
Disclaimer
Technology
Timeline
CustomerServiceRepresentative

Hironmoy Das

Bangalore

Summary

Methodical and versatile Human Resource Consultant with over 8years of hands-on experience in consulting various industries, including technical, non-technical, white collar, blue collar, and professional sectors. Demonstrated proficiency in 360 recruitment, showcasing in-depth knowledge of recruitment management. A strategic thinker and self-motivated professional who excels at multitasking and performing under pressure in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Senior Recruitment Specialist

Trigent Software Pvt Ltd.
05.2021 - Current

Company Overview: The Chandler MacLeod group is a agency of recruitment for Australian Federal Government, State Government, Local Councils and commercial or private clients that operate as a service provider to support the end-to-end recruitment process

  • 360-degree role including soliciting new business through client mapping activity, networking, emails, phone calls to preparing resumes, writing job ads, reference checking and placing candidates against deadlines specified by clients
  • Team Management, mentoring team, work allocation, client management, conflict Resolution, performance Management, goal setting, communication, coaching & training
  • Co-ordinate timesheet / invoicing issues and other adhoc requests including pay revisions, contract extensions, applying new rate cards per various government rate panels etc
  • Manage multiple vacancies on average at a given time with multiple FTEs as well as project-based volume recruitment in White Collar, blue collar & Professional verticals
  • Deliver end-to-end recruitment activities including hiring manager briefings, reviewing position descriptions, advertising and sourcing, shortlisting, assessments strategy, interviews, staff selection reports, salary negotiations, probity including background checks and integrity in recruitment processes
  • Provide day to day recruitment advice and support on recruitment policies and procedures to key stakeholders
  • Collaborate with Hiring Managers on the delivery of interview/assessment Center activities including design, coordination, scheduling and administration to support efficient and timely recruitment processes
  • Manage expressions of interest, internal mobility and excess matching requests and appointments to ensure compliance with legislative requirements and ensure selection recommendations are compliant to policies and award conditions
  • Circulate recruitment reports in our weekly and monthly meetings to update key stakeholders on any issues faced and progress made
  • Analyzed recruitment metrics to identify areas for improvement, implementing data-driven changes that led to a more efficient hiring process.

Lead HR Recruiter

Seven Geomax Consulting Pvt Ltd.
09.2019 - 04.2021

Company Overview: Seven Geo is a recruitment & consulting agency in both IT, non- IT recruitment and software development

  • Having business line up with BFSI, Finance & Accounting, Insurance, Healthcare and Customer Service Executive
  • Experience in End-to-End recruitment in both Non-Technical & Technical positions for our clients in different industry background in India
  • Advertise positions as required on in various job portals including Naukri, Indeed, Shine and LinkedIn
  • Championed an employee referral program that increased internal engagement while growing the company''s network of potential candidates.
  • 360-degree role including soliciting new business through client mapping activity, networking, emails, phone calls to preparing resumes, writing job ads, reverse marketing, reference checking and placing candidates against deadlines specified by clients
  • Experience on hiring different positions like Voice/Chat associate, Sr analyst for Semi technical process, Quality Analyst, Team Lead, Manager
  • Act as the main point of contact for internal campus recruiting teams, students, select student groups and organizations, and career services personnel
  • Hired non-technical candidates from BFSI, Customer Service, Insurance, Healthcare and F & A
  • Interacting with Hiring manager to understand requirements in detail to provide quality candidate reducing hiring time and ensure we attract the best professionals for various position for inhouse requirement or third party hiring
  • Preparing daily data base and excel sheet to update the work and maintain monthly data bank
  • Having business line up with BFSI, Finance & Accounting, Insurance, Healthcare and Customer Service Executive

HR Recruiter

People Scout LLP
03.2017 - 07.2019

Company Overview: Prominent USA based recruitment agency under the venture of TrueBlue INC in providing specialized workforce solutions that help clients to achieve business growth and improve productivity

  • Mainly dealing with Airlines industry, Banking industry, Luxury hotel and Waste management
  • Taking first round of interview, coordinating with different vendors for sharing requirements, screening resumes, providing feedback, salary negotiation and offer release
  • Initiating the background verification of the candidate and ensuring the completion of the same before joining
  • Helping candidate on joining formalities and Inductions
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies for both C2H and Permanent hiring.
  • Develop and manage a high-performing campus recruiting strategy ensuring key elements are aligned
  • Also Regularly analyse & IMS campus program through regular monitoring, tracking and reporting
  • Prominent USA based recruitment agency under the venture of TrueBlue INC in providing specialized workforce solutions that help clients to achieve business growth and improve productivity
  • Mainly dealing with Airlines industry, Banking industry, Luxury hotel and Waste management

Contact Centre Executive

Web help India
01.2016 - 02.2017

Company Overview: Web help is a business process outsource, specializing in customer experience and payment management across Europe and Africa, providing the highest level of customer branded multi and omni-channel contact centre services within ten sites across the UK

  • Calling the sourced applicants and line them for interview for various Contract roles
  • Sourcing through Boolean searches, employee/candidate referrals and internal database
  • Coordinate employee services and maintain personnel information in appropriate HR systems, databases and files
  • Update and circulate recruitment dashboards on a regular basis and bottlenecks in the hiring process
  • Handling queries of shortlisted applicants & helping in joining formalities
  • Web help is a business process outsourcer, specializing in customer experience and payment management across Europe and Africa, providing the highest level of customer branded multi and omni-channel contact centre services within ten sites across the UK

Customer Care Executive (Microsoft, Comcast XFINITY)

Convergys India
05.2011 - 01.2016
  • Company Overview: Convergys USA based corporation, that sold customer management and information management products, primarily to large quantity
  • It’s a leading global firm combines analytics, operational excellence and innovation to provide a great experience to customers and businesses
  • Microsoft Windows Live ID for United States, Spain & Canada
  • Searching hacked Windows accounts & unlocking per Microsoft business procedure
  • Selling TV, Internet & Home phone through Xfinity website, e-mail and on call
  • Taking care of billing part of every order and share the final bill with upcoming total charges
  • Setting up of Xfinity online Account and helping customer to resolve Login & Password issue
  • Basic trouble shooting for Xfinity TV, Home Phone & Internet services
  • Convergys USA based corporation, that sold customer management and information management products, primarily to large quantity
  • It’s a leading global firm combines analytics, operational excellence and innovation to provide a great experience to customers and businesses

Education

Bachelor’s - Commerce

Assam University

Skills

  • Recruitment Expertise
  • Client Relationship Management
  • Team Leadership
  • Candidate Sourcing Expertise

Disclaimer

All information in this resume is true and correct to the best of my knowledge and belief. I hereby declare that all the above information is correct and accurate. I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Technology

Fieldglass, Seek.com, Indeed.com, Naukri.com, MyCareer, LinkedIn Recruiter, Taleo, GIS, PeopleSoft, Bullhorn, Kizuna, Salesforce

Timeline

Senior Recruitment Specialist

Trigent Software Pvt Ltd.
05.2021 - Current

Lead HR Recruiter

Seven Geomax Consulting Pvt Ltd.
09.2019 - 04.2021

HR Recruiter

People Scout LLP
03.2017 - 07.2019

Contact Centre Executive

Web help India
01.2016 - 02.2017

Customer Care Executive (Microsoft, Comcast XFINITY)

Convergys India
05.2011 - 01.2016

Bachelor’s - Commerce

Assam University
Hironmoy Das