Hirra Khan
Srinagar
Summary
I’m a flexible and detail-oriented professional with hands-on experience in digital operations, customer support, and e-commerce. At Welocalize, I worked as an Ads Quality Rater, where I focused on evaluating the relevance and quality of online ads. I’ve also handled CRM and chatbot automation using Picky Assist at Distant Holidays, helping improve customer interactions and streamline communication. My role as an E-commerce Executive at Grofrills involved managing product listings, writing descriptions, and keeping stock updated. Alongside that, I’ve also worked in chat support, so I’m comfortable handling customer queries and multitasking across platforms.
Overview
11
11
years of professional experience
Work History
Ads Quality Rater
Welocalize
Srinagar
03.2025 - Current
- Reviewed advertisements for compliance with company policies and guidelines.
- Ensured that all advertisements were compliant with applicable laws, regulations, and ethical standards.
CRM Executive
Distant Holidays
Srinagar
12.2023 - 12.2024
- Conducted regular evaluations of chat bot performance and accuracy in responses.
- Collaborated with teams to refine user experience based on feedback and data analysis.
- Analyzed user queries to improve chat bot understanding and response quality.
- Monitored industry trends to enhance training methods and incorporate innovative techniques.
E-Commerce Executive
Grofrills
Srinagar
06.2020 - 10.2022
- Managed product listings on e-commerce platforms to enhance visibility.
- Collaborated with marketing teams to develop promotional campaigns for online sales.
- Coordinated inventory management to ensure stock availability for online orders.
- Implemented SEO strategies to increase organic traffic to the e-commerce site.
- Assisted in resolving customer inquiries through various online communication channels.
- Managed website content updates to ensure accuracy of information on the site.
- Managed customer service inquiries related to online orders, ensuring high levels of customer satisfaction.
Chat Support Representative
Distant Holidays
Srinagar
11.2014 - 08.2019
- Assisted customers with inquiries, and provided service recommendations effectively.
- Managed multiple chat conversations simultaneously while maintaining response quality.
- Educated clients about company policies, procedures, and services during interactions.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
Education
Masters of Business Administration - Human Resources Management
University of Kashmir
Srinagar12-2022
Bachelor of Business Administration - Information Technology
University of Kashmir
Srinagar08-2020
Skills
- Ad compliance
- Chat support optimization
- Performance evaluation
- Customer relationship management
- Ad evaluation expertise
- Remote office availability
- Hindi, Urdu, and English language fluency
- E-commerce management
Timeline
Ads Quality Rater
Welocalize
03.2025 - Current
CRM Executive
Distant Holidays
12.2023 - 12.2024
E-Commerce Executive
Grofrills
06.2020 - 10.2022
Chat Support Representative
Distant Holidays
11.2014 - 08.2019
Masters of Business Administration - Human Resources Management
University of Kashmir
Bachelor of Business Administration - Information Technology
University of Kashmir
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