Hirthick Roshan
Karaikudi
Summary
Solution-driven Customer Support Administrator with background in managing and resolving complex customer inquiries. Strengths include comprehensive understanding of CRM systems, proven problem-solving abilities and effective communication skills. Noteworthy impact made by improving customer satisfaction through implementing innovative solutions in previous positions.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Support Administrator
AMAZON
TIRUPPUR
03.2024 - 03.2025
- Assisted customers with order inquiries and product information.
- Managed customer support tickets using internal tracking systems.
- Collaborated with teams to resolve complex customer issues efficiently.
Education
Master of Science - Geological And Earth Sciences
ALAGAPPA UNIVERSITY
KARAIKUDI 03.2025 - 05.2026
Bachelor of Science - Geology
MANONMANIAM SUNDRANAR UNIVERSITY
TIRUNELVELI 03.2022 - 03.2025
Skills
- Geological modeling
- Data analysis
- Environmental assessment
- Project management
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Elementary (A2)
A2
Timeline
Master of Science - Geological And Earth Sciences
ALAGAPPA UNIVERSITY
03.2025 - 05.2026
Customer Support Administrator
AMAZON
03.2024 - 03.2025
Bachelor of Science - Geology
MANONMANIAM SUNDRANAR UNIVERSITY
03.2022 - 03.2025