Hirudhaya Varani

Project Overview:

• The Hartford Auto and Home Insurance (www.thehartford.com)

Application and AWS Support

• Provided L3 support for AWS-hosted applications, ensuring high availability and performance.
• Monitored and resolved issues related to EC2, S3, Lambda, CloudWatch, and RDS services.
• Implemented AWS best practices for cost optimization and security compliance.

Alert and Incident Management

• Enhanced alerting mechanisms using CloudWatch, Splunk, and custom Splunk queries to reduce false positives and improve response time.
• Led critical incident resolution calls, coordinating with cross-functional teams to restore services within SLA.
• Delivered KB article, runbooks, and SOPs, improving support handover and reducing resolution time for recurring incidents.

Bug Fixes and Application Enhancements.

• Diagnosed and resolved complex application bugs in production environments.
• Participated in code reviews and release planning to ensure stability and scalability.

Automation and Process Optimization.

• Collaborated with DevOps/Infra teams to implement and support IAC-driven automation for security patching, improving consistency across environments, and reducing operational overhead.

Team Leadership and Collaboration

• Mentored junior support engineers, and conducted knowledge-sharing sessions.
• Partnered with the lead/manager for status reporting, incident tracking, and process improvements.

Technical Skills:

• Cloud Platforms: AWS (EC2, S3, Lambda, CloudWatch, RDS).
• Monitoring Tools: CloudWatch, Prometheus, Grafana, ELK Stack.
• Languages: Java, Angular.
• DevOps Tools: Jenkins, Git-SAAS, Docker, Terraform.
• Incident Management: ServiceNow.