Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

HIten Udyawar

Associate Engagement Manager
Thane

Summary

Results-driven professional with experience in managing client engagements and strategic initiatives. Strong focus on team collaboration and achieving outcomes. Known for flexibility and reliability in dynamic environments. Skilled in project management, stakeholder communication, and analytical problem-solving.

Overview

13
13
years of professional experience

Work History

Associate Engagement Manager

Cybertech Systems and Software LTD
01.2024 - Current
  • Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.
  • Collaborated with sales teams to identify new business opportunities and expand the company''s client base.
  • Conducted comprehensive analyses of industry trends and competitor strategies to inform strategic planning efforts.
  • Consulted with teams on established best practices and process improvements.
  • Met with clients to understand needs and develop proactive solutions.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
  • Built strong relationships with key stakeholders, facilitating smooth project execution and collaboration.
  • Advocated for customer-centric approaches within team, leading to more tailored and effective solutions.
  • Engaged in continuous learning and professional development, keeping abreast of industry changes and innovations.
  • Enhanced client satisfaction by effectively managing cross-functional teams and delivering high-quality solutions.
  • Negotiated contracts with clients and vendors for optimal terms beneficial to both parties involved in the agreement.
  • Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
  • Coordinated with marketing and sales teams to create cohesive strategies, boosting brand visibility and engagement.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
  • Evaluated post-engagement performance data to identify areas for improvement and implement strategies to enhance future engagements'' quality and effectiveness.
  • Established clear communication channels between team members and stakeholders, promoting transparency in decision-making processes throughout engagements.
  • Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
  • Continually maintained and improved company's reputation and positive image in markets served.

Deputy Operations Manager

Cybertech Systems and Software LTD
06.2022 - 01.2024
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Optimized resource allocation by analyzing data and identifying areas for improvement.
  • Mentored junior team members to foster professional growth and development, strengthening overall team capabilities.
  • Established effective communication channels between departments, fostering a culture of collaboration and teamwork.
  • Implemented process improvements to reduce errors, increase accuracy, and improve overall operations quality.
  • Led change management initiatives, ensuring smooth transitions during organizational restructuring efforts.
  • Streamlined the onboarding process for new hires by developing a comprehensive orientation program that familiarized employees with company culture, policies, and best practices.
  • Built a positive work environment by promoting open communication channels as well as recognition programs designed to acknowledge employees'' hard work.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Developed comprehensive training programs, resulting in improved employee performance and productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Operations Manager

Cybertech Systems and Software LTD
11.2020 - 06.2022
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Coordinated with Operation Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Oversaw daily operations to ensure compliance with industry standards.
  • Elevated customer experience, integrating feedback into operational improvements.
  • Facilitated team collaboration with regular communication forums.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachleor's in Computer Application - Computers

Garden City College
Bengaluru, India
04.2001 -

Skills

Strategic thinking

Interests

Reading

Cooking

Fitness

Timeline

Associate Engagement Manager

Cybertech Systems and Software LTD
01.2024 - Current

Deputy Operations Manager

Cybertech Systems and Software LTD
06.2022 - 01.2024

Assistant Operations Manager

Cybertech Systems and Software LTD
11.2020 - 06.2022

Bachleor's in Computer Application - Computers

Garden City College
04.2001 -

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HIten UdyawarAssociate Engagement Manager