Hitendra Kumar Tandan

• Led and directed employee selection and hiring.
• Managed a team of procurement specialists, providing guidance on best practices and fostering a cooperative work environment.
• Conducted market research to identify new suppliers, diversifying sources of goods and reducing dependence on single vendors.
• Implemented data-driven decision-making tools to optimize logistics for maximum efficiency and minimized transportation costs.
• Assessed potential risks within the supply chain operations, implementing mitigation strategies when necessary to prevent disruptions or delays in product availability.
• SCM Strategy: Develop and implement supply chain strategies that align with the hospital's overall operational goals, financial targets, and commitment to patient care quality.
• Demand Forecasting: Collaborate with clinical and administrative teams to accurately predict and plan for the needs of medical equipment, pharmaceuticals, and general supplies.
• Budget Management: Develop and manage the SCM department's budget, continuously identifying opportunities for cost reduction and efficiency gains through strategic sourcing.
• Sourcing and Purchasing: Oversee the entire procurement lifecycle, ensuring the timely acquisition of high-quality, cost-effective medical equipment, consumables, and services.
• Contract Negotiation: Lead negotiations with suppliers and Group Purchasing Organizations (GPOs) to secure favorable pricing, contracts, and service-level agreements (SLAs).
• Relationship Management: Establish and maintain strong, trust-based relationships with reliable vendors, and conduct regular performance assessments to ensure service and quality standards are met.
• Product Standardization: Work with doctors and clinical staff to standardize medical products where possible, reducing complexity, and driving down costs without compromising care.
• Inventory Control: Implement best practices for inventory management (like Just-In-Time or Par-level systems) to optimize stock levels, prevent stockouts of critical items, and minimize waste/obsolescence.
• Warehousing & Distribution: Manage the hospital's storage facilities, overseeing the receiving, storing, and timely distribution of supplies to various departments, wards, and operating rooms.
• Logistics Coordination: Coordinate the transportation and delivery of critical supplies, especially for high-value, or temperature-sensitive items.
• Regulatory Adherence: Ensure all SCM activities—especially those related to pharmaceuticals, medical devices, and waste disposal—strictly comply with national and international healthcare regulations, licensing, and ethical standards.
• Risk Mitigation: Conduct risk assessments for the supply chain (e.g., natural disasters, recalls, vendor instability), and develop contingency plans to ensure an uninterrupted supply of essential resources.
• Quality Assurance: Oversee quality control checks on received goods, and manage the process for product recalls.
• Team Leadership: Lead, train, mentor, and develop the SCM team, fostering a culture of efficiency, continuous improvement, and ethical practice.
• Stakeholder Engagement: Act as the primary liaison between the supply chain and key internal departments (Clinical, Finance, Operations, and IT) to ensure all needs are understood and met.

Inventory & Stores Management

Procurement and Vendor Management.

• Plan and execute the procurement of medicines, surgical items, implants, consumables, equipment, and general supplies.
• Develop and manage an approved vendor list.
• Negotiate rates, contracts, credit terms, and annual agreements
• Ensure timely PO creation, and follow up with suppliers.
• Monitor stock levels, min–max, and reorder levels.
• Prevent stock-outs and overstocking
• Control expiry, near-expiry, and slow-moving inventory
• Implement FIFO, FEFO practices.
• Oversee central stores, pharmacy, and department-wise inventory
• Coordinate with OT, ICU, Pharmacy, Nursing, Biomedical, and Administration
• Ensure the availability of critical, life-saving items 24/7.
• Support emergency and planned surgeries with timely material availability
• Prepare and monitor procurement and inventory budgets
• Identify cost-saving opportunities without compromising quality
• Analyze purchase versus consumption trends.
• Control inventory carrying costs and wastage. Compliance and quality.
• Ensure compliance with NABH, NABL, statutory, and hospital policies
• Maintain proper documentation, GRNs, invoices, and audits.
• Ensure quality checks of received materials
• Prepare regular MIS reports on: Stock status, Consumption analysis, Vendor performance, and Purchase savings.
• Support management with data-driven decisions

Team Management

• Lead and train storekeepers, purchase executives, and inventory staff
• Allocate duties, and ensure SOP adherence.
• Conduct performance monitoring and process improvement

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained NABH guidance and compliance with health and safety regulations, ensuring a safe environment for both staff and customers.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Implemented cost-saving measures through reevaluation of supply chain management practices.
• Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
• Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
• Monitoring and managing inventory levels, ensuring adequate stock of medications.
• Conduct regular audits to track expired or unused medication.
• Provide training and guidance to pharmacy interns or new staff.
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• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Dispense medication accurately and in a timely manner according to prescriptions.
• Verify the appropriateness of medication, dosage, and potential drug interaction.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Monitoring stock levels and assisting in inventory management, including ordering and receiving supplies.
• Ensuring adherence to regulatory guidelines and pharmacy policies.
• Maintaining accurate records of prescriptions, patient profiles, schedule drugs, and inventory.
• Maintained NABH guidance and compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
• Maintained NABH guidance and compliance with health and safety regulations, ensuring a safe environment for both staff and customers.