Hitendra Singh Chauhan
Nagda Junction
Summary
Dynamic professional with a proven track record in fault rectification and service management, honed across key roles at Nokia Ltd and other leading tech firms. Excelled in troubleshooting OSS servers and networking issues, significantly enhancing system reliability. Skilled in incident management, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
15
15
years of professional experience
2
2
Certification
Work History
FM Specialist
Nokia Ltd
Noida
05.2023 - Current
- SPOC for Madagascar and Gabon in Bharti Africa Project
- Taking daily and weekly (passive server) health check for all OSS in Madagascar and Gabon OPCO
- Monitoring backups and Storage Devices
- Monitoring of server performance and Backup
- Performing Backups
- Provided 24/7 support on-call basis in emergencies and whenever necessary
- ENM, OSS-RC, ENIQ, NetAct, NSP/NFMP, ZTE, NCE System Health-Check and troubleshooting the problem
- Working on day-to-day issues on Ericsson OSS-RC & ENM, NetAct, NSP
- Monitoring alarm related issues of Network Elements
- Correcting filesystem related issues & Hardware issues
- ENM & OSS-RC System Health-Check
- Backup Validation & troubleshooting in case of any issue
- Ericsson Network IQ (ENIQ) Troubleshooting
Domain Support Specialist
Ericsson Global India Ltd
Noida
01.2020 - 05.2023
- System Managing and Administration of Linux servers
- System Administration Tasks such as User Creation/Deletion, Groups Creation/Deletion
- Ø Handling Customer Escalations & Challenges in daily operations.
- This involves testing and troubleshooting the problem.
- Maintained and supported more than 100 servers for Intel Steady State
- Provided 24/7 support on-call basis in emergencies and whenever necessary
- Disk Management partitioning tools like format, file system management ext4, system utilities
- System activity, performance, CPU activity, usage, memory, and disk space
- Maintaining Remedy environments used for the ticketing
- Troubleshooting of day-to-day issues such as logging in, network and permission issues
- Manage log files
- Monitoring backups and Storage Devices
- Responsible for helping the support team to resolve all the queries raised by our clients
- Troubleshooting Linux and Networking Issues
- New OS Build in Physical & Virtual environment
- Monitoring of server performance and Backup
- Performing Backups
- Managing Logical Volumes (LVM)
- Monitoring System Performance
- Process Management
Senior Engineer
Huawei Telecommunication India Pvt Ltd
Gurgaon
08.2019 - 11.2019
- Company Overview: (OFF Role with Manpower Group)
- To handle Emergencies/CSR’s
- Ticket based (SLA) solution by BMC Remedy
- Provided 24/7 support on-call basis in emergencies and whenever necessary
- (OFF Role with Manpower Group)
Engineer
TATA Teleservices Ltd
Noida
03.2016 - 07.2019
- Configuring as per organizational requirements, governed by communication protocols
- Handling Change Request within agreed Service Level Agreement according to Change Request Process
- All configuration management and support activity Huawei BSC/RNC 6900 and BTS 3900(A), DBS 3900 (2G, 3G)
- New Sites integration (2G, 3G)
- Node B and RNC software Up gradation in Tata
- Daily Health check-up of Huawei BSC/ RNC 6000/6900
- Created and maintained Monthly CR Tracker
- Created and maintained Shift Roaster
- Migration Activity of BTS as well as Node B
- Involved in Airtel ICR Migration and FPLMN Activity
- Troubleshooting networking problems to ensure minimum downtime & maximum availability of network
- Knowledge in network KPI performance, statistics analysis and troubleshooting
- Preparing MOPs for configuration activities
Engineer
Ericsson Global India Ltd
Gurgaon
01.2014 - 03.2016
- All configuration management and support activity Huawei BSC/RNC 6900/6910 and BTS w3900(A), DBS 3900 (2G, 3G)
- Configuration support 2G, 3G using CME, LMT, M2000
- Configuring as per organizational requirements, governed by communication protocols
- Parameter change activity (2G,3G)
- Migration Activity of BTS as well as Node B
- Involved in 3G Power reduction activity
- Exposure to Ericsson tools Like (1 TM, MSDP, Remedy etc)
- Exposure to Huawei Node B implementation
- Implementation of AFP in network successfully
BSS L1 FM Engineer
Huawei Telecommunication India Pvt Ltd
Gurgaon
01.2010 - 01.2014
- Company Overview: (OFF Role with Kelly Services & Have us Solution)
- Successfully transformed Huawei R-NOC (Gurgaon) to G-NOC (Bangalore)
- Handled team of 8 members
- Having experience of streamlining the no
- Of faults in BSS nodes
- Worked as FM/AM in Huawei Gurgaon/Bangalore G-NOC
- Taking care of all the routine activities like Daily, Weekly & Quarterly Health checkup’s & backup of Huawei BSC, RNC& M2000 (EMS) tool
- Preparing BSS outage report, L1FM, NPR (Network Performance Review), SLA & MIS reports on monthly & represent it to the Management Team
- Preparation of implementation & rollback plan & review meeting of service provisioning
- Responsible for closure of Trouble Tickets once alarm is cleared so as to minimize the SLA’s
- Doing alarm clearance activity after raising CR & its approval so as to minimize alarm count
- Coordinating with circle team in case of BSC upgrade & Rehoming activities
- Handling customer as well as field queries & handling critical situation Major Incidence Notification (MIN) very well in case of critical outages
- Responsible for all BSC related activities
- Diagnosis and troubleshooting of faults generated in BSC’s & BTS
- Coordinating with the customer during technical issues & providing solutions
- Fault management by coordinating with field engineers and Back office
- Fulfill service configuration & activation according to plan for service provisioning
- Record & report the process & final effect for configuration request
- (OFF Role with Kelly Services & Have us Solution)
Education
BTech - Computer Science
NRI Institute of Technology and Management
Gwalior, M.P.01.2009
Higher Secondary -
Fatima Convent Higher Secondary School
Skills
- Fault rectification and troubleshooting
- Service Management
- Incident Management
- Problem Management
- Change Management
- Troubleshooting on issues related to OSS servers
- Networking issues
- ENM
- OSS-RC
- ENIQ
- NetAct
- NSP/NFMP
- NCE
- U2020
- ITSM
Certification
- RED HAT CERTIFIED SYSTEM ADMINISTRATOR (RHCSA), 230-244-832
- Certified Kubernetes Administrator, LF-sb5labmafv
Personal Information
- Father's Name: Mr. R.S.Chauhan
- Mother's Name: Mrs. Madhulekha Chauhan
- Date of Birth: 05/11/87
Timeline
FM Specialist
Nokia Ltd
05.2023 - Current
Domain Support Specialist
Ericsson Global India Ltd
01.2020 - 05.2023
Senior Engineer
Huawei Telecommunication India Pvt Ltd
08.2019 - 11.2019
Engineer
TATA Teleservices Ltd
03.2016 - 07.2019
Engineer
Ericsson Global India Ltd
01.2014 - 03.2016
BSS L1 FM Engineer
Huawei Telecommunication India Pvt Ltd
01.2010 - 01.2014
BTech - Computer Science
NRI Institute of Technology and Management
Higher Secondary -
Fatima Convent Higher Secondary School
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