Hitesh Kumar Jain N
Technical Support Specialist
Chennai
Summary
A motivated professional with over 6.5 years of experience in service management, technical support, and business growth. Proven expertise in managing teams, achieving service targets, and ensuring customer satisfaction. Skilled in clinical chemistry, hematology, and diagnostics with a strong track record in service excellence, technical training, and troubleshooting.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Service Manager (North India)
Peerless Biotech Pvt Ltd.
03.2022 - Current
- Achieved 100% of AMC revenue targets in FY 2023-2024.
- Manage a team of 7 Service Engineers and 10 Sales & Service Engineers across multiple regions (North, East, West, and North East India).
- Supervise 4 team members at the head office for Qc check of instruments before dispatch.
- Plan and monitor preventive maintenance schedules and customer visits.
- Provide technical training to team members and offer onsite support to clients.
- Oversee spare part inventory, warranty claims, and defective spare management
- Support engineers with online service assistance and Biochemistry analyzer programming.
- Create troubleshooting service videos for engineers, simplifying complex issues.
- Communicate with principal companies to resolve complex service issues and arrange critical spare parts.
- Conduct on-site visits to handle escalations and ensure customer satisfaction
- Improve team efficiency by introducing streamlined reporting and task tracking systems
Area Sales & Service Manager (Jodhpur)
Zybio Inc.
06.2021 - 02.2022
- Focused on business growth through instrument and reagent sales
- Provided technical services, including repairs, installations, and maintenance
Area Service Manager (Jodhpur)
CPC Diagnostics Pvt Ltd.
05.2018 - 05.2021
- Achieved 135% of AMC revenue targets for FY 2018-2019 and 2019-2020 & 100% of AMC revenue targets in FY 2020-2021
- Provided technical & Application support for Biochemistry & Hematology Analyzers.
Education
B.Tech - Electronic & Communication Engineering
SRM Institute of Science And Technology,
Chennai, India 04.2001 -
Higher Secondary School -
Agarwal Vidyalaya
Chennai, India 04.2001 -
Skills
Medium & High Throughput Biochemistry Analyzer
3-Part & 5-Part Hematology Analyzer
CLIA Analyzer
ESR & Electrolyte Analyzers
Team training
Daily monitoring
Preventive maintenance planning
Resolving technical issues
Conducting Installations
Ensuring customer satisfaction
Languages
English
Hindi
Tamil
Timeline
Service Manager (North India)
Peerless Biotech Pvt Ltd.
03.2022 - Current
Area Sales & Service Manager (Jodhpur)
Zybio Inc.
06.2021 - 02.2022
Area Service Manager (Jodhpur)
CPC Diagnostics Pvt Ltd.
05.2018 - 05.2021
B.Tech - Electronic & Communication Engineering
SRM Institute of Science And Technology,
04.2001 -
Higher Secondary School -
Agarwal Vidyalaya
04.2001 -