Hitesh Chandnani
Benguluru
Summary
Customer Success Leader with 10+ years of experience building and scaling customer success programs, enterprise account management, and digital transformation initiatives. Expert in maximizing adoption, retention, and expansion for SaaS, RPA, AI/ML, and automation platforms. Proven record of managing multi-million-dollar portfolios (ARR $8M+), delivering >90% retention, and leading cross-functional teams to ensure measurable customer outcomes. Recognized for executive engagement, NRR growth, and building customer advocacy at scale.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Growth & Customer Success
Sai Tex
11.2023 - Current
- Designed and implemented customer success strategy to maximize retention and long-term revenue.
- Increased customer lifetime value (CLV) by implementing proactive engagement frameworks.
- Established health scoring & NPS measurement, improving risk visibility and expansion forecasting.
- Aligned customer success with sales and product roadmaps, ensuring customer-first execution.
Business Solutions Lead
Maantic Technologies
10.2022 - 10.2023
- Partnered with CXOs to drive RPA, AI/ML, and IDP adoption, enabling measurable efficiency gains.
- Conducted executive workshops, demos, and PoCs, accelerating digital adoption for enterprise clients.
- Mentored sales and customer teams, resulting in a 25% increase in enterprise adoption rates.
Founder & Account Director
Cloudzy Solutions
04.2020 - 09.2022
- Built and scaled a consulting practice focused on Salesforce and CRM-led digital transformation.
- Helped clients across APAC & EMEA optimize customer journeys and IT landscapes for higher ROI.
- Secured long-term enterprise partnerships by positioning Cloudzy as a strategic success partner.
Sr. Customer Success Manager
Automation Anywhere
07.2017 - 03.2020
- Owned and managed a portfolio of 15+ enterprise accounts, delivering $8M+ ARR growth.
- Achieved >90% retention by leading customer lifecycle from onboarding → adoption → expansion.
- Partnered with customer executives to define automation roadmaps, resulting in 15% YoY revenue growth.
- Improved customer health scores via structured governance, NPS tracking, and executive business reviews.
- Collaborated with product and engineering teams to deliver POCs, AI/ML showcases, and automation workshops.
- Positioned Automation Anywhere as a strategic partner, converting customers into advocates and references.
Business Development Manager
Azilen Technologies
02.2017 - 07.2017
Consulting Manager
Softweb Solutions Inc.
10.2015 - 01.2017
Assistant Manager (GSS)
Gateway Group
03.2015 - 08.2015
Business Development Manager
DRC Systems USA LLC
04.2014 - 02.2015
Sr. Marketing Executive
Hi-Tech Outsourcing Services
09.2012 - 02.2013
Regional Sales Manager
K. Hitesh Kumar
01.2008 - 08.2012
Education
Bachelor in Computer Applications - Computer Applications
Amrita Vishwa Vidyapeetham
CoimbatoreSkills
- Customer Success Leadership Retention, Expansion, Renewals
- Enterprise Account Management Fortune 50 & Global 2000
- Customer Health & NPS Programs Risk Mitigation, Advocacy
- Revenue Growth & Expansion NRR >120%, ARR Growth
- Digital Transformation RPA, IDP, AI/ML Adoption
- Executive Engagement CXO Alignment & Success Planning
- Cross-Functional Leadership Sales, Product, Marketing Partnerships
Certification
Automation Anywhere Certified RPA Professional
IMPACT HIGHLIGHTS
- $8M+ ARR Growth – Managed 15+ North America enterprise accounts at Automation Anywhere, delivering consistent renewals and expansions.
- 90%+ Retention Rate – Designed governance frameworks and success roadmaps to reduce churn and strengthen advocacy.
- CXO-Level Digital Transformation – Drove AI/ML and RPA adoption across Fortune 50 customers, influencing multi-year strategies.
- Customer Success at Scale – Implemented playbooks, success scorecards, and NPS programs improving health scores and upsell opportunities.
- Customer Advocacy – Converted multiple accounts into referenceable customers, directly supporting new pipeline creation.
Timeline
Head of Growth & Customer Success
Sai Tex
11.2023 - Current
Business Solutions Lead
Maantic Technologies
10.2022 - 10.2023
Founder & Account Director
Cloudzy Solutions
04.2020 - 09.2022
Sr. Customer Success Manager
Automation Anywhere
07.2017 - 03.2020
Business Development Manager
Azilen Technologies
02.2017 - 07.2017
Consulting Manager
Softweb Solutions Inc.
10.2015 - 01.2017
Assistant Manager (GSS)
Gateway Group
03.2015 - 08.2015
Business Development Manager
DRC Systems USA LLC
04.2014 - 02.2015
Sr. Marketing Executive
Hi-Tech Outsourcing Services
09.2012 - 02.2013
Regional Sales Manager
K. Hitesh Kumar
01.2008 - 08.2012
Bachelor in Computer Applications - Computer Applications
Amrita Vishwa Vidyapeetham
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