Hitesh Dhingra
Dubai
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over 18 years of experience in the industry. Excelled in cultivating strategic partnerships with stakeholders, client management, setting up new traffic lanes, retaining top accounts and growing profit channels. Effective at identifying customer needs to deliver solutions. Keeps up-to-date understanding of key markets. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, projections and territory development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Manager
Arabian Travel Agency - GSA For Air India
2022.05 - Current
- Opened new 50+ accounts to augment existing customer base to meet growth targets in the finance year 2022-2023 and contributed 25% growth overall.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Launched new product lines with strong marketing and operation strategy and commenced acceptance of Interline loads, PER, and Postal Mail loads onboard.
- Contacted and converted potential customers via telephone, email, and in-person inquiries.
- Updated sales strategies using data to improve standard team practices.
- Attended prominent industry trade shows, exhibitions, and events across the UAE.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Consistently exceeded revenue targets through new account penetration and development.
- Drew on the understanding of key markets to push the development of business strategies.
Sales and Operations Manager
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2016.04 - 2022.04
- Represented organization in UAE market to promote 6E Cargo product.
- Oversee regional and local GHA / GSA Teams.
- Optimized sales methods to best engage, acquire and retain customers.
- Manage GSA sales & Operation team and ensure that team consistently meets or exceeds daily sales performance metrics.
- Responsible for development and implementation of new processes and procedures for effective and efficient team operations.
- Excellent interpersonal and decision-making skills.
- Review operational records and reports to project sales and determine profitability.
- Oversee Air department to ensure that all aspects of Export Cargo from booking, pick-up, logging, file creation, customer service and invoicing are performed as per company standards.
- Analytical and problem solving, self-motivated skills.
- Work closely with Account Managers and Pricing Analysts to address contract issues or concerns and to ensure timeliness of contract review.
- Monitor customer preferences to determine focus of sales efforts. Attending trade association and interline meetings to promote products.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Allocated teams, materials and calendar space for individual projects.
- Resolve customer complaints regarding sales and service.
Assistant Operations Manager
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2014.01 - 2016.04
- Supported resource planning of operational team.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Facilitated communication between staff, upper management.
- Secured process improvements for increased quality, compliance and efficiency.
Senior Operations Executive
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2007.11 - 2014.01
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Develop and maintain healthy relationship with internal and external customers.
- Ensure timely and effective communication takes place within defined time limits.
Cargo Service Agent
Jet Air Private Limited x Gsa- Jetairways (I) Ltd.
2005.06 - 2007.10
- Monitored cargo tracking systems to determine fulfillment of deliveries within estimated timeframes.
- Resolved customer queries via telephone, live chat and email, following procedures.
Education
Master of Business Administration - Marketing
Institute of Advance Studies in Education
Sardarshahar, Rajasthan, India 2001.04 -
Bachelor of Arts -
CRM Jat College X Kurukshetra University
Hisar 2001.04 -
Skills
- Business Development
- Sales leadership
- Interline Management
- Marketing Expertise
- Operations Management
- Cost management
- Revenue Development
- GSA Management
- Carrier Relationship Management
- Product Development
- Networking ability
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Accomplishments
- Won " Employee of The Month " for carrying out good business in First Month of Establishment of Business in Dubai - July 2016.
- Collaborated with team of Emirates Postal Mail in the development towards acceptance their loads onboard Air India - Jan 2023.
- Have started Interline loads acceptance onboard during my last tenure and maintaining same with current employer.
- Have expedited and commenced PER loads movement to MLE.
Certification
- IATA - Cargo Warehouse Operations and ULD Build-up
- IATA - ULD Management
- Project Management Essentials Certified - Management & Strategy Institute
- Blockchain Applications in Food Safety, Healthcare & Pharma - Udemy
- HDSE ( Higher Diploma in Software Engineering ) - APTECH
- Certification in Computing - IGNOU
- Basic Cargo Certification - iFly ( IndiGo )
- Safety Management System - iFly ( IndiGo )
- Dangerous Goods Certificate – CAT 7 - iFly ( IndiGo )
- Lean Six Sigma Foundations - LinkedIn
- Supply Chain Foundations - LinkedIn
Additional Information
- Well-versed with Local GHA and customs compliance.
- Volunteer Work
- Professional Certifications
Timeline
Business Development Manager
Arabian Travel Agency - GSA For Air India
2022.05 - Current
Sales and Operations Manager
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2016.04 - 2022.04
Assistant Operations Manager
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2014.01 - 2016.04
Senior Operations Executive
InterGlobe Aviation Ltd. ( Unit - IndiGo CarGo )
2007.11 - 2014.01
Cargo Service Agent
Jet Air Private Limited x Gsa- Jetairways (I) Ltd.
2005.06 - 2007.10
Master of Business Administration - Marketing
Institute of Advance Studies in Education
2001.04 -
Bachelor of Arts -
CRM Jat College X Kurukshetra University
2001.04 -
- IATA - Cargo Warehouse Operations and ULD Build-up
- IATA - ULD Management
- Project Management Essentials Certified - Management & Strategy Institute
- Blockchain Applications in Food Safety, Healthcare & Pharma - Udemy
- HDSE ( Higher Diploma in Software Engineering ) - APTECH
- Certification in Computing - IGNOU
- Basic Cargo Certification - iFly ( IndiGo )
- Safety Management System - iFly ( IndiGo )
- Dangerous Goods Certificate – CAT 7 - iFly ( IndiGo )
- Lean Six Sigma Foundations - LinkedIn
- Supply Chain Foundations - LinkedIn
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