HITESH GAJANAN DHAGE

1. Quotation & Documentation Management

Preparing AMC/CMC/Onsite Visit quotations as per customer and sales team requests.

Generating and sharing Proforma Invoices for advance payments when required.

Creating and maintaining accurate installation and service reports after each service visit.

Issuing authorization letters and warranty certificates to customers when applicable.

2. Engineer Coordination & Scheduling

Coordinating and arranging engineer visits for printer installations and service calls.

Managing travel bookings and schedules to ensure timely deployment of service engineers.

3. Customer Interaction & Support

Engaging proactively with customers via email and phone.

Understanding requirements, addressing service-related queries, and providing prompt, effective solutions.

4. Order & Inventory Support

Providing quotations for spare parts, consumables, and printers as per internal or customer requirements.

5. Internal Process Management

Maintaining and regularly updating internal sheets and trackers, including:

Purchase Order (PO) List

Credit Notes Details (from OEM and internal teams)

ISIPL Customer List

Printer Dispatch Tracker

6. Finance & Compliance Coordination

Coordinating with the Accounts Team for invoice cancellations and credit note processing.

Handling vendor onboarding, including KYC and registration documentation.

7. Tools & Software We Use Regularly

Solution Tracker – For preparing quotations and tracking service activities

Microsoft Excel & Google Sheets – For maintaining trackers and generating reports

Gmail – For all internal and external communications

Tally Prime – For checking inventory and credit note status

• Preparing daily, monthly report.
• Creating pivot table, pivot chart and dashboard on daily basis report.
• Email coordination within a team.
• Communicating with the operation team.
• Handling customer queries and providing solutions daily basis.
• Develop MIS system for customer management and internal communication Customer KYC and secondary documents verification.

• Collecting and mailing correspondence.
• Responsible to handle the telephone enquiries.
• Provide general information to the customers.
• Manage the daily incoming of the customers.
• Manage the documents in proper way.
• Handling MG system, for hardware replacement, retrack all kind of MQ related wok.
• Handling L.C.O portal for packaging in other support