Hitesh Jadhav
Mumbai
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
15
15
years of professional experience
Work History
Team Leader
TATA CONSULTANCY SERVICES
Mumbai
10.2023 - Current
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Implemented strategies to take advantage of new opportunities.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Senior Executive Officer
TATA CONSULTANCY SERVICES
Mumbai
07.2017 - 08.2019
- Preparing Intercompany reconciliations on monthly basis (Revenue/Cost, AR/AP, UBR/UER, Provisions)
- Preparing registers and balance sheet schedules.
- Passing provision and adjustment entries in Oracle as and when required.
- Preparing intercompany balance confirmations.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Analyzed financial data to identify areas of improvement or growth opportunities.
Mortgage Loan Officer
TATA CONSULTANCY SERVICES
Mumbai
06.2012 - 01.2017
- Processed Mortgage loan applications and verification process.
- Verified invoices billed by the attorney regarding Mortgaged home maintenance and legal work.
- Classified the mortgage charges and validated as per client's requirements.
- Worked for Deutsche Bank under account opening department.
- Processed loan application and complete loan eligibility process for account opening.
Subject Matter Expert
First Source Solutions Limited
Mumbai
02.2010 - 05.2012
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- International debit card process
- Solving Customer financial issues over the phone.
- International debit card process
- Solving Customer financial issues over the phone
- Handling Escalation calls.
- Training new batches and monitoring performance.
- Monitoring calls and giving feedback.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
B.Com -
Sathaye College
Mumbai 06-2009
High School Diploma -
Sathaye College
Mumbai 07-2006
SSC -
St Francis High School
Mumbai 06-2004
Skills
- Complaint resolution
- Mentoring
- Analytical thinking
- Call center operations
- Giving constructive feedback
- Client support
- Leading team meetings
- Project management
- Team supervision
- Deadline management
- Complex Problem-solving
- People management
- Performance evaluations
- SQL Python and power BI
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Team Leader
TATA CONSULTANCY SERVICES
10.2023 - Current
Senior Executive Officer
TATA CONSULTANCY SERVICES
07.2017 - 08.2019
Mortgage Loan Officer
TATA CONSULTANCY SERVICES
06.2012 - 01.2017
Subject Matter Expert
First Source Solutions Limited
02.2010 - 05.2012
B.Com -
Sathaye College
High School Diploma -
Sathaye College
SSC -
St Francis High School